Front Desk Data Entry
Resume:
Mahogany Wilson
Retail/Customer Service
Rochester, NY 14620
**************@*****.***
Seeking a Customer Service position, over 9 years experience . Work Experience
Data Entry
U.S. Department of Health & Human Services - Rochester, NY February 2021 to Present
Collect insurance information from clients
Update all information
Explain the procedure before and what they have to do after. Front Desk Receptionist
Hilton - Rochester, NY
June 2019 to Present
Check in check out guest
Assign rooms
Process credit card transaction
Incoming and out coming calls
Night auditor
Solve problems with billing issues
Inventoried the front counter
Make an cancel reservations
Fluent customer service skills
Light cleaning
Waitress and Cashier
Harry G's NY Deli - Rochester, NY
August 2017 to June 2019
My job consist of taking orders on the phone and in person. Waiting on customers Such as handing out food for pick up and dining in.Cleaning the common area wiping down tables,mopping, sweeping floor, cleaning bathrooms. Make sure that Everything is fully stocked. Assistant Manager
Family Dollar - Rochester, NY
June 2017 to November 2017
Handle money
Bank runs
Open and close the store
Stocking selfs
Handle all store orders
Maintain the cleanliness of the store
Recover the store mechanics
Attend to all employees needs
Lead signing
Macy's - Albany, NY
June 2015 to January 2016
Stood for long periods of time.
Maintained inventory.
Keep up with the store appearance.
Complete day by day tasks.
Communicate with costumes and employees.
Follow written and verbal instructions.
House Cleaner
Self - Albany, NY
2012 to 2015
• Interacted with customers.
• Swept, mopped and vacuumed floors.
• Scoured counters and appliances in the kitchen and counters, fixtures, tub, sink and toilet in bathrooms.
• Dusted furniture, ceiling fans, shelving and home decore.
• Windows: All windows throughout the house.
An ability to multitask and maintain organizations. Customers first focus and the ability to develop strong personal communication. Strong attention to detail.
Proven reliable.
Adaptive and supportive of the change processes.
Front Desk Supervisor
Travelodge - Albany, NY
May 2007 to November 2010
Checked guests in and out guest
Respond to inbound and outbound calls
Process payments
Data entry into billing system
Oversaw staff and assigned daily duties. Light housekeeping. Inventory of all merchandise.
A strong work ethic motivated by compensation and results Good judgment and discretion to accomplish goals and meet work requirements. Proven performance in growing and retaining existing accounts. Guest Service Representative
Red Roof Inn
October 2005 to May 2007
• Greeted customers.
• Escorted to guests to their rooms.
• Promoted and sold rooms and other services to customers.
• Maintained food and beverage area.
• Organized reservations and room assignments.
• Performed billing and invoicing.
Education
High School Diploma
Albany High School - Albany, NY
1998
Skills
• Server
• Sales
• Customer Service
• POS
• Guest Services
• Front Desk
• Cold Calling
Certifications and Licenses
Driver's License
Additional Information
SKILLS
• Interacts well with customers
• Goes above and beyond to provide quality service to ensure customer satisfaction.
• Experience in staff management, leadership skills.
• Strong organizational skills: paperwork, billing, invoicing, staff schedules, accommodations, inventory.
• Promotion of businesses,
• Sales experience, able to interest others in and/or sell goods and services.
Contact this candidate