Mahogany Wilson

Retail/Customer Service

Rochester, NY 14620

adrudl@r.postjobfree.com

518-***-****

Seeking a Customer Service position, over 9 years experience . Work Experience

Data Entry

U.S. Department of Health & Human Services - Rochester, NY February 2021 to Present

Collect insurance information from clients

Update all information

Explain the procedure before and what they have to do after. Front Desk Receptionist

Hilton - Rochester, NY

June 2019 to Present

Check in check out guest

Assign rooms

Process credit card transaction

Incoming and out coming calls

Night auditor

Solve problems with billing issues

Inventoried the front counter

Make an cancel reservations

Fluent customer service skills

Light cleaning

Waitress and Cashier

Harry G's NY Deli - Rochester, NY

August 2017 to June 2019

My job consist of taking orders on the phone and in person. Waiting on customers Such as handing out food for pick up and dining in.Cleaning the common area wiping down tables,mopping, sweeping floor, cleaning bathrooms. Make sure that Everything is fully stocked. Assistant Manager

Family Dollar - Rochester, NY

June 2017 to November 2017

Handle money

Bank runs

Open and close the store

Stocking selfs

Handle all store orders

Maintain the cleanliness of the store

Recover the store mechanics

Attend to all employees needs

Lead signing

Macy's - Albany, NY

June 2015 to January 2016

Stood for long periods of time.

Maintained inventory.

Keep up with the store appearance.

Complete day by day tasks.

Communicate with costumes and employees.

Follow written and verbal instructions.

House Cleaner

Self - Albany, NY

2012 to 2015

• Interacted with customers.

• Swept, mopped and vacuumed floors.

• Scoured counters and appliances in the kitchen and counters, fixtures, tub, sink and toilet in bathrooms.

• Dusted furniture, ceiling fans, shelving and home decore.

• Windows: All windows throughout the house.

An ability to multitask and maintain organizations. Customers first focus and the ability to develop strong personal communication. Strong attention to detail.

Proven reliable.

Adaptive and supportive of the change processes.

Front Desk Supervisor

Travelodge - Albany, NY

May 2007 to November 2010

Checked guests in and out guest

Respond to inbound and outbound calls

Process payments

Data entry into billing system

Oversaw staff and assigned daily duties. Light housekeeping. Inventory of all merchandise.

A strong work ethic motivated by compensation and results Good judgment and discretion to accomplish goals and meet work requirements. Proven performance in growing and retaining existing accounts. Guest Service Representative

Red Roof Inn

October 2005 to May 2007

• Greeted customers.

• Escorted to guests to their rooms.

• Promoted and sold rooms and other services to customers.

• Maintained food and beverage area.

• Organized reservations and room assignments.

• Performed billing and invoicing.

Education

High School Diploma

Albany High School - Albany, NY

1998

Skills

• Server

• Sales

• Customer Service

• POS

• Guest Services

• Front Desk

• Cold Calling

Certifications and Licenses

Driver's License

Additional Information

SKILLS

• Interacts well with customers

• Goes above and beyond to provide quality service to ensure customer satisfaction.

• Experience in staff management, leadership skills.

• Strong organizational skills: paperwork, billing, invoicing, staff schedules, accommodations, inventory.

• Promotion of businesses,

• Sales experience, able to interest others in and/or sell goods and services.

Contact this candidate