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Front Desk Customer Care

Location:
Mumbai, Maharashtra, India
Posted:
July 22, 2022

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Resume:

CURRICULUM VITAE

Sunny Shankar Chitrekar

B\***, Goodwill Society, J.B. Nagar, Andheri (E), Mumbai 400 059. Telephone: 91-022-********.

Mobile: 915-***-****.

Email: adruck@r.postjobfree.com

CAREER OBJECTIVES:

To secure a challenging position in the field of management, wherein if given an opportunity to apply my skills and abilities, will be incremental for professional growth. PERSONALDETAILS:

Date of Birth : 26th February 1985.

Nationality : Indian.

Marital Status : Single

Languages Known : English, Hindi & Marathi,Spanish(basic). Passport Details : Z5591800

Date of issue : 14/08/2019

Date of expiry : 13/08/2029

EDUCATIONAL QUALIFICATIONS:

SSC from National Open School in the year2002.

OTHER QUALITIES:

Familiar with MS OFFICE, excel, MICROS,imart.

HOBBIES:

Dancing, singing, reading,fitness,learning and music (DJ) CERTIFICATION COURSE :

Hr business partner

WORK EXPERIENCE:

> Worked for EFFY JEWELRY.(on board the carnival cruise ship).from 13th jan to march 15th march 2020.

> Worked for WILCOPUBLISHING .(bargain book hut store)Since aug2018. job profile - shift incharge.

> 23rd march 2013 to 13th aug 2017 with STARBOARD CRUISE SERVICE ( DUTY FREE SHOPS) PART OF LVMH Moët Hennessy, Louis Vuitton

Job profile –

* Handled sales operations for high brand jewellery, watches,liquor,apparel,cosmetics etc

* Resolved customer queries/issues for achieving high end client satisfaction. Took customer feedback, analysed them and took adequate measures to improve client relationships.

* Managed adequate stock level in the store. Monitored monthly requisition and ensured timely replenishment of the stock.

* Achieved monthly sales targets.

* Training new staff.

Brands:

Jewellery: specialist

Effy, Levian, Mark Henry, Faberge eggs, John Hardy, Bulgari, Sophia fiori, Kalati, House of Tanzanite, Mikimotoetc

Watches: specialist

Citizen, Chopard, D&G, Fossil, Gucci, Guess, DYNK, Rado, Tissot, Movado, Tag Heuer, Longines, Michael Kors, omega, rolexetc

> June 2011 to feb 2013 with J.W. MARRIOTT (books and gift shop) Job profile: Worked as a shop incharge

> Mar 2010 to April 2011 with COURTYARD MARRIOTT (pre-opening team in a gifts, books and confectionery shop called MOMO MART).

Job profile: Worked as a shop incharge.

> Feb 2007 to Nov 2008 with PRINCESS CRUISES on board. Job profile: Worked in shop boutiques as Sales executive trading in high end fashion accessories. Brands:

Jewellery, Watches and Apparels for brand like ROLEX, CARTIER, TISSOT, OMEGA etc. to name a few.

> Oct 2006 to Jan 2007 with ITC HOTEL GRAND MARATHA SHERATON & TOWERS. Job profile: Worked as Team Associate in a books & gift shop.(sonic state).

> June 2004 to April 2006 with E – CITY PUBLISHING AND DISTRIBUTING (Essel Group under the brand “Fun Republic”)

Job profile:

* Realignment of shop products in each category on a weekly basis.

* Achieving sales target, ensuring customer care and handling customer queries and complaints.

* Looking after day to day purchase, sales & cash transaction when managers are busy.

* Attended meetings for the store.

* Ran Promotions & ensured that target audience were aware of the products.

> Sep 2002 to May 2004 with PIZZA HUT (Favourite Food Pvt. Ltd.) Job profile:

* Worked as a cashier and on floor server.

* Handling customer queries while the managers were busy.

* Was a star performer.



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