Graphic Designer Customer Service
Resume:
Marketing and Graphic Design Specialist
KATHERINE FRANCIS
PROFILE
WORK EXPERIENCE
EDUCATION
SKILLS
Creative g aphic desig er with 3 years of ex erience in branding and customer ser ice. Skilled at blending brand goals with desig to create exceptional ex eriences. Eager to par er with organizations across digital and brand marketing and to work in a collaborative work environment.
Bachelor of Science in Business
Administration and Management
Appalachian State University, Boone NC
Study Abroad Department of Business
Administration Madrid, Spring 2018
// PROFESSIONAL
Microsoft office suite
Illustrator
InDesign
Photoshop
After Affects
Graphic Designer
Freelancer / June 2021- Present
Technical Inside Sales
Xylem / January 2019 - June 2021
CONTACTS
adrubu@r.postjobfree.com
https://katherinefrancisa.myportfolio.com
Chicago, IL 60654
Project Management: Managing projects from ideation to completion. This includes creating a modern and effective design process to ensure clients are communicated with properly. It also ensures the designs are received with positive reaction and are on brand.
Logo Design & Business Collateral: Created business collateral and branding recognition for a client in real estate that includes logo design, advertising banners, and business cards. This helped the client stand out to potential customers while working in a corporate real estate setting.
Package & Visual Design: Developed a business strategy and packaging design for multiple company concepts with visual appeal in competitive markets. Importance of this work includes knowledge in color theory, good work composition, solid typography skills, and the ability to create clean, concise, and recognizable pieces of design.
Presentation Design: Completed multiple business presentation designs for a client working in marketing at a creative agency. The presentation was well received with positive feedback. It helped the client achieve his goal of giving an aesthetically pleasing and professional meeting with his potential prospects. Customer Service: Managed the front line customer service needs of 20+ distributors by providing technical support, inside sales, and daily communications via phone and email.
Leadership: Created standard software training program used nationally that helped drive customer experience, time management, and efficiency for colleagues. Training & Teamwork: Primary contact for training new hires on ERP systems and customer service communication skills. This achieved the goal of mitigating the work load for our team and being able to delegate the tasks in a time sensitive manner. Self-Management: Consistently outperformed daily tasks and responsibilities and maintained an employee performance score of 120% (based on yearly performance review).
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