Entry Clerk Customer Service

Rachel Wyatt

*** ***** ******, *******, ** ***** ********@*****.*** 541-***-****

Career Objective:

Seeking a challenging customer service position in a well-known organization, that allows me to showcase my leadership and organizational skills

Career Summary:

A combined 28 years of experience in customer service, confidentiality and privacy in healthcare, and data processing. Significant experience and strengths in working with diverse groups to achieve company objectives.

Skills Summary:

Customer education

Customer acquisition and retention

Account and project management

Aspirant quick learner

Reliability and dependability

Technical and Professional Skills:

Expertise in implementation, execution and documentation

Superior Customer Service Skills in a high-volume call center

Rapport building and coordination with healthcare providers

Submitting claims to state and government agencies

HIPAA compliance

Managerial skills

Capacity to work independently in group and office environments

Computer software proficiency with MS-Office (Including Word and Excel)

Competence in Macintosh and Windows 10, Ignite phone systems, Microsoft Teams and OBSS scheduling system

Work Experience:

Lead Scheduler/Dispatcher, Rogue Valley Transit District, Medford, OR (January 2013 to present)

Job Responsibilities:

Dispatch incoming and outgoing calls in at a fast-paced high call volume environment

Facilitating members request for medical transportation

Scheduling medical transportation with healthcare providers

Coordinating secured transports

Processing of reimbursement forms

Payment verification with state agencies

Job Achievements:

Progressively increasing responsibilities based on job performance

Requested to train new hires based on job performance

Completion of HIPAA compliance training

Completion of customer service training

Rachel Wyatt

522 Arbor Street, Medford, OR 97501 ********@*****.*** 541-***-****

Data Entry Clerk, Barrett Business Services, Medford, OR (2007 to 2012)

Job Responsibilities:

Entering sensitive information in a computerized database

Maintained the database by entering new and updated customer and account information

Processing customer and account documents while reviewing data for deficiencies

Job Achievements:

Promoted and utilized in several different offices based on job performance

Property manager and Accountant, Integrated Asset Management, Medford OR (April 2009 to December 2012)

Job Responsibilities:

Maintained property rentals

Advertisement and fulfillment of vacancies

Negotiated and enforced leases

Maintained and secured premises

Monthly Bank reconciliation

Effectively created EOM/EOY statements

Job Achievements:

Progressively increasing responsibilities based in job performance and trustworthiness

Promoted from Supervisor to Management roles

Certificates:

GED

Licensed Property Management for State of Oregon

HIPPA Compliance

Customer Service Certification

References provided upon request.

Contact this candidate