Director of Accounts Receivable

FRANCINE E. DECERBO

*** *. ***** *****, ***********, New York 14225

Cell- 716-***-**** *********@*****.***

Professional Summary

Penn State graduate seeking a managerial position where my numerous years of supervisor and customer service experience will be utilized. Self-motivated with exceptional leadership, time management, communication, and organizational skills. Seeking a position with a company that offers longevity and upward mobility within the company. Willing to learn and take on new challenges.

Skills

-Proficient in MS Word, Excel, Outlook, -Quick learner

and PowerPoint -Vast customer service experience

-Skilled in Getpaid, Hummingbird, and CLI software -Highly dependable

-Knowledgeable in Peoplesoft and Paychex Flex -Team player

Work History

Director of Accounts Receivable, 2020 to present

LandAir Express of New England- Tonawanda NY 14150

Audit invoices to ensure correct pricing is captured and all feasible charges are billed out

Help terminal personnel with all things billing related (entering returns and recons into the system, adding additional fees incurred in route, etc.)

Provide quotes to customers

Apply customer’s ACH, credit card and check payments

Maintain accurate customer contact and invoicing information

Oversee all delinquent accounts and monitor customer’s credit scores through Dun and Bradstreet

Work in tandem with Sales, Operations, and Pricing to resolve any customer disputes

Post invoices daily and report bill count and revenue to upper Management

Review and resolve credits and debits on accounts

Monitor customer and pay agent portals

Within the first year I reduced the 30+ day delinquency by 24%

Agency and Revenue Specialist Supervisor, 2010 to present

YRC Freight (Yellow Roadway)- Cheektowaga, NY 14227

Supervised an in-house team consisting of ten Revenue Specialists / $28 million in open receivables

Supervised an offshore team (Manila) consisting of 43 Revenue Specialists / $54 million in open receivables

Held conference calls with customers daily to achieve maximum customer assistance and satisfaction

Reviewed top delinquent accounts to determine reasons for delinquency and work towards resolution

Monitored team members to ensure a positive customer experience was provided

Provided continuous up-training to team members on how to find root cause issues, resolve those issues, and how to improve in their day-to-day duties

Approved employee payroll and vacation requests

Worked with Sales Reps to ensure customers received the assistance they needed regarding new and current contracts

Aided in the escalation process for all teams within the Revenue Management department

Acted as a liaison for third party collection agencies and attorneys we used within our escalation process

Engaged the Credit department to review accounts for credit revocation and/or reinstatement

Consistently exceed goals set forth by the company regarding reductions in delinquency

Final Demand Leader and Resolver, 2007 to 2010

YRC Freight (Yellow Roadway)- Cheektowaga, NY 14227

Assisted a team of ten Revenue Specialists with their top accounts and reported back to management on account status

Conducted side-by-sides with team members to ensure accounts were being worked accordingly

Made recommendations for further escalation to third party agency and/or litigation

Held training sessions for new employees

Resolved customer billing, pricing, and rating errors and determined ways to prevent for the future

Revenue Specialist, 2006 to 2007

YRC Freight (Yellow Roadway)- Cheektowaga, NY 14227

Managed a portfolio of approximately $6 million in open receivables

Worked with customers to reduce their delinquency while maintaining a positive customer experience

Gathered customer dispute information to assist in resolution and achieve customer satisfaction

Made approximately 45 outbound calls a day while also answering any inbound calls and emails as they came in

Worked in a team environment where I regularly helped other teammates with their workloads, as needed

Debt Recovery Representation, 2005 to 2006

Account Solutions Group- Amherst, NY

Called customers on delinquent credit cards

Set up payment plans with customers to help reduce their outstanding balances

Provided optimum customer service while working in a team environment

Hit goals on a regular basis

Construction Laborer, Summer 2004

Kirst Construction, Inc.-Hamburg, NY

Assisted in the renovation of an elementary and high school, tasks included: ceiling tile and framework removal, carpet removal, wall demolishing, and clean-up

EDUCATION

Bachelor of Science in Agribusiness Management, May 2005

Specializing in Labor and Industrial Relations

Pennsylvania State University- University Park, Pennsylvania 16802

References provided upon request

Contact this candidate