Jessica Odufuwa

Administrative Customer Service Associate

Dallas, TX 75237

adru8l@r.postjobfree.com - 469-***-****

Seeking an Administrative/Customer Service Position with a progressive organization were I am able to use the skills and knowledge I've obtained to assist a company with their production. WORK EXPERIENCE

Inbound Customer Service Associate

R &L Carriers - Dallas, TX - April 2014 to Present Responsibilities

Inbound Customer Care, Fax,Data Entry, Set Outbound Delivery Appointments, Answer Freight Bill Inquiries,Package Information Inquiries. Submit Important Documents To Billing, Incoming Inventory Clerk, Front Desk/Face- To-Face Receptionist, Daily Production Reports. Process Refused and Damaged Products to Shippers, Provide Account and Tracking Numbers, Request Missing Information for Freight Bills.

Skills Used

Data Entry,Microsoft Explorer,Phone Skills,Typing. Registration Representative/Data Entry

Dallas Convention Center/ RemX Inc - Dallas, TX - 2013 to Present Responsibilities

Register Guests for Events, Customer Service, Answer Questions and Concerns, Cash Handling, Inventory, Data Entry.

Daily Data Entry

Credit Protection Association - Dallas, TX - June 2013 to December 2013 Completion of Excel Reports, Sent out KIT'S to previous owners to send equipment back in, Inbound Calls and Customer Service Representative, Use of the Fax Machine daily, Responded to Emails and Questions and Concerns

New Accounts Specialist/Resolution Support Specialist 1st Global - Dallas, TX - April 2012 to April 2013 Ensured all client suitability updates regarding FINRA Rule 2090 and 2111 were complete Processed address changes for clients to ensure the clients address were updated for all accounts Manage and complete work items within Docupace, Data Entry Input Daily, Create incidents to communicate with our adviser to ensure that we receive updated information for their client's accounts Managed IRA Retirement Plans.

Reservations Representative

Silverleaf Resort - Dallas, TX - March 2009 to March 2012 Made 200 + Outbound Calls Daily, Handled all Inbound and Outbound Customer Calls, Performed Excellent Data Entry, Set Up Reservations at Resorts for owners for Vacations, Met Weekly Production Requirements, Answered Customer Complaints and Concerns daily. Guest Relations Clerk

American Airlines Center - Dallas, TX - August 2005 to January 2009 Delivered Top Notch Customer Service, Handled financial transactions accurately and efficiently, Face to Face Customer Concerns, Usher, Data Entry, Cash Handling, Performed Inventory Analysis Night Dispatcher

Security Group - Dallas, TX - March 2006 to March 2007 Night Dispatcher, Completed Daily Reports, Data Entry, Customer Service, Inbound Claims Representative

AEGIS Communications - Irving, TX - October 2005 to March 2006 Took Inbound Calls, Set Up Mail Orders by Phone, Assist pharmacist process prescriptions, Daily Data input into Microsoft Explorer, Responded to Faxes and Emails, Outstanding Customer Service regarding owner's CO Pay and Prescriptions.

SKILLS

Peachtree Accounting

CERTIFICATIONS

Business Administration

December 2009 to Present

Business Administrative Assistant

ADDITIONAL INFORMATION

Skills:

Dependable individual who can perform assigned duties with little to minimal supervision, willing to assume increased responsibility and is a proactive problem solver with the skills and ability to work with others and use customer service skills.