PROFESSIONAL SUMMARY

Excellent problem- solving skills and desire to increase efficiency of business operations.

Strong communication skills developed in client service settings and communicating strategic direction with employee & customer relations, as well as, group management, moreover, clerical applications.

Demonstrates expert leadership and interpersonal skills conducting workshops, seminars, conferences, meetings, group sessions, and extracurricular activities.

Experience with Smart Calls Program, PowerPoint, Word Processor, Excel, & Genesis

EMPLOYMENT HISTORY

ARC Management group/Collection rep Third party

Full-Time (2022- Present

Medical billing and Collection specialist is responsible for ensuring accurate billing

Timely submission of electronic and/or paper claims, monitoring claim status, researching

Rejections and denials, documenting related account activities, posting adjustments and

Collections of Medicare, Medicaid

Wallner Expac Kennesaw, ga/Material Handler

Full-time (2020- 2022)

To produce a quality products in a timely manner

Communicate clearly with coworker and Management

Inventory Control

Production

Golden krust Caribbean Restaurant

Part-Time (2019 -2020)

Communicated clearly and positively with coworkers and management, handled currency and credit transactions quickly and accurately, cross-trained and coordinated scheduling with team members tenure seamless service, assisted management with inventory control and stock ordering.

Lowes Home Improvement, Alpharetta, GA/ Customer Service Associate and Team Leader

Full-Time (2004 – 2015)

Assist customers with determining window treatments, home décor and painting; provides knowledge about different brands, and materials, register customers for store credit cards, process returns, and deal with potential issues including miscellaneous charges, completing Internet purchases, cross stores listings. Work as team leader by closing and opening stores, managing 10 to 13 cashiers, reporting to a manager, diffusing group dynamic issues, supporting cashiers, and scheduling employee breaks and lunches.

McDonald’s Restaurants, Sandy Springs, GA/ Cashier

Full-Time (2003 – 2004)

Communicated clearly and positively with coworkers and management, handled currency and credit transactions quickly and accurately, cross-trained and coordinated scheduling with team members tenure seamless service, assisted management with inventory control and stock ordering.

Hardee Restaurants, Sandy Springs, GA/ Cashier

Full-Time (2002 – 2004)

Communicated clearly and positively with coworkers and management

Catherine’s by Lane Bryant Stores, Roswell, GA/ Sales Associate

Full-Time (2001-2002)

Acted as a consultant for customers, ran simple operations of the store such as dressing manikins,

Re-stocking clothes and assist with final purchases.

MCI Incorporated, Alpharetta, GA/ Long Distance Telephone Sales Associate

Full-Time (1999 – 2001)

Sold local and long-distance service to New York City under time restraint, and made smart calls

For telecommunications.

EDUCATION & TRAINING

Avondale High School, Decatur, GA Graduated: 1998

Job Corps Training, NW Atlanta, GA Completed: 2002

Concentrated in clerical management - created memorandums, organized electronic files according to specific, scheduled meetings, typed official documents, and wrote formal correspondences.

Empire Beauty School- Master Cosmetology (5/2015 m -2016) Part-Time Student

Concentrated in mastering haircutting, hair styling, hair coloring, and marketing & business skills which include: Cosmetology, Makeup Artistry, Esthetics & more.

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