Merchandise Manager Store
Resume:
Luz C. Griffin
adru69@r.postjobfree.com
SUMMARY OF
QUALIFICATIONS
Exceptional skills managing customer service objectives: problem solving, satisfying customer needs, building customer loyalty, commitment to excellence
Excellent at recruiting and developing top talent
Experience with Human resources, payroll, LOA, interviews, hiring, on-boarding, employee relations/conflict
Strong skills in management: implementing policies, personnel management, vendor relations, conflict resolution, strategic planning, leadership, decision making
Effective skills managing financial controls: payroll, cash management, projections/forecasts
Comprehensive experience in retail management: merchandising, inventory control, sales development, liquidations, pricing, store conversions/remodels
Bilingual – Spanish
WORK EXPERIENCE
2021 – Present,Target, El Paso, TX
Executive Team Lead, Service and Engagement
Lead and created a service culture that prioritizes the guest service experience, model, train and coach expectations to deliver the service standard
Anticipated staffing needs, talent plan and recruit
Developed a team to deliver an efficient and hassle-free guest pick up and experience
Oversee and ensure proper execution on all food safety standards
Review digital reporting to identify gaps and develop a plan to resolve
2014-2021 Dillard’s Department Store, NM, WY
Store Manager
Recruited and developed top talent
Executed store directives/planograms at a high level, strong merchandising skills
Responsible for running an operational sound business
Successful, curbside, buy on line pick up in store and ship to store programs
Created a culture celebrating teamwork
Planned and executed fun local events
2001-2014 Macy’s Department Stores
Positions.
2008-2014 Home, Furniture Sales Manager – San Antonio, Texas
Increased total Home Store volume, $1.1 million, $558 in Big Ticket and $551 soft home.
Responsible for driving hard/soft home, furniture, and children’s department
Supervise, coach, and develop 20+ associates
Merchandised home store following planograms/directives
Organized and oversaw online orders, TY 2.07%, $1051 LY 1.36%, $632
2006-2008 Regional Merchandise Manager
Region included San Antonio, Austin, Corpus, McAllen and Laredo. Total Volume $72 million
Successfully coordinated and launched shoe locator system in top shoe doors increasing shoe volume $1.8 million.
Worked closely with planning organization to dissect business and react to store needs.
Coordinated content and facilitated seminars to develop selling capabilities of sales managers.
2003-2006 Assistant/Operational Store Manager – Foley’s, McAllen, Texas
Drove sales and managed the Home Store, children’s, jewelry, handbags and accessories, total volume $19 million. Directly supervising up to 75 associates, 7 executives.
Partnered with store manager to ensure we had a positive culture, workload planning for easy execution. Role model positive behaviors to improve customer experience and employee morale.
2001-2003 Assistant/operational Store Manager – Foley’s, San Antonio, Texas
Drove sales and managed jewelry, handbags, special sizes, intimates, dresses, total volume, $15.0 and 6 executives
Education New Mexico State University AGS
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