Service Manager Customer
Resume:
William Henderson
Lake Orion, MI *****
adru3b@r.postjobfree.com
Are you looking for someone that is a critical thinker who can develop solutions to complex problems that require ingenuity and innovation? Looks to understand barriers and remove them?
I bring you years of leadership, experience, solution-based results, and ability to think outside the box.
Work Experience
Service Director
Sterling Heights Dodge Chrysler Jeep Ram - Sterling Heights, MI
03/21 to 06/22
Lead the service department by creating a culture of customer on-boarding with a focus on CSI and customer retention
Manage department resources to meet workflow volumes
Strive to hit objectives, closure targets and accounts receivable schedules.
Recruit and hired Service Technicians, Service Advisors, and all other supports staff
Design and implement processes that increase productivity, streamline redundancies, and raise effectiveness of the service environment.
Service Manager
Shelton Buick GMC- Rochester Hills
11/19 to 03/21
Manage the service department and support staff to facilitate the customer experience by consistent execution and continuous improvement processes.
Schedule resources to meet workflow volumes.
Manage loaner vehicle fleet for expediting customer needs and warranty repair support.
Manage productivity, gross profit, and effectiveness of the service department
Service Manager
Todd Wenzel Automotive - Westland, MI
01/2019 to 11/2019
Manage service advisors and technician staff to facilitate the successful repair and maintenance of customer vehicles.
Maintain staff training and licensing requirement.
Dispatch work orders/vehicles to optimize workflow
Oversee Used car service team.
Service Manager
PEP BOYS
02/18 to 01/19
Greet customer and create repair orders for customer requests
Manage service advisors and technician staff
Manage parts inventory and outside purchases.
Ensure shop area and equipment complies with all maintenance and safety/environmental requirements.
Project Manager
RAYTHEON - Troy, MI
09/07 to 02/18
Managed multiple projects for both aftermarket and original equipment vehicle manufactures.
Managed regional teams of District Sales and Service Managers who achieved both sales and warranty objectives both in the US and Canada
Established and managed technical assistance center activities for OEM and aftermarket manufactures
Delivered technical training classes and seminars to independent shops and dealership personnel
Provided sales support to distribution base through onsite and remote meetings
Pursued, acquired, and renewed customer service contracts
Additional Experience
GENERAL MOTORS- Market Area Service Manager
Education
Associates Degree in Automotive and Diesel Technology
Lincoln Technical University
Skills
Automotive technical training and repair
Knowledge of vehicle system including their designs, uses, repair, trouble shooting and maintenance.
Ability to develop and deliver training presentations and practical exercises.
Automotive Service Management
o Staff scheduling, vehicle workflow management, warranty processing, interviewing, and hiring, customer satisfaction.
Project management
Computer software
oProficient with Microsoft office software
oLotus Notes
oAdobe Pro.
Dealer management systems
oReynolds and Reynolds
oDealerTrack
oCDK
Certifications and Licenses
Six Sigma Specialist
State of Michigan Master certified technician
State of Michigan Heavy duty certified.
ASE Refrigerant recovery and recycling
ASE Master Automotive technician
ASE Heavy Duty truck technician
ASE Service consultant
ASE Part specialist
ASE Undercar specialist
ASE L1 certified
2021& 2022 Jeep expert
2021& 2022 Uconnect expert
2021& 2022 Mopar expert
2021& 2022 Grand Wagoneer expert
2022 FCA Technology annual req level 2
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