PROFESSIONAL

SUMMARY

Punctual and dedicated Driver Helper skilled at moving, loading

and securing items for daily deliveries. Hardworking and team-oriented employee offering 8 years of experience in field. Driver Helper experienced working quickly and accurately to handle delivery needs and maximize route efficiency. Willing to take on all tasks and carry out work in any weather condition. Driver Helper familiar with delivering materials products across Maryland area. Flexible schedule, understanding of safety standards and full knowledge of loading and unloading strategies. Hardworking Driver's Assistant with strong work ethic and high attention to detail. Assisted driver with many product deliveries each week and matched all products to correct customers. Good communication and customer service skills leading to pay raises. Reliable transportation professional handles any task needed completion by driver, including communication with dispatch, debris removal and heavy lifting. Self-directed and physically fit with good communication and problem-solving abilities.

ACCOMPLISHMENTS

Used Microsoft Excel to develop inventory tracking spreadsheets.

Supervised team of 20 staff members.

Achieved increased productivity through effectively helping with team mates.

SKILLS

Federal Regulations

Visual Inspections

Standards Compliance

Dependability and Honesty

Production Targets

Traffic Laws and Regulations

Ability to Lift 120 Pounds

Work Order Following

Loading Dock Operations

Customer Satisfaction

Towing Vehicles

Helping Drivers

Vehicle Safety and

Maintenance

Customer Experience

Tire Replacement

YAO JEAN DE NGORAN

adru2s@r.postjobfree.com 240-***-**** Bowie, MD 20720 Efficiency and Time

Management

Customer Relationships

Production Efficiency

Physical Strength and

Stamina

Quality Assessment and

Assurance

Damage Prevention

Minor Repairs

WORK HISTORY

Truck Driver Assistant / QUICK AND EASY LLC - Beltsville, MD / 02.2022 - Current

Assisted driver with product or package deliveries to residential and commercial locations.

Displayed very good communication and customer service skills.

Exhibited good attendance, work habits and willingness to learn job functions.

Arranged packages on truck to achieve best use of storage space and to minimize damage.

Lifted and carried packages weighing up to 50 pounds. Prevented damage to packages and products by correctly securing loads.

Used proper safety techniques and gear such as lifting straps to move items off truck.

Secured products on truck with use of straps, load bars and bulkhead attachment points.

Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.

Vehicle Detailer / Starlinx Group LLC - College Park, MD / 01.2022 - Current

Tracked orders and notified customers of status or potential delays.

Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.

Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.

Processed and entered customer orders into database and provided proactive customer service for accounts.

Vacuumed interiors of vehicles to remove dirt and debris. Maintained car detailing equipment and supplies in optimal condition for daily demands.

Collected and disposed of trash in vehicle console spaces and under seats.

Identified safety issues and addressed with shift supervisor. Manager of Operations / ARC-EN-CIEL - Arc, Cote D'ivoire / 06.2018 - 08.2021

Collected, handled and documented payments for travel services and associated feels.

Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.

Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations. Worked closely with clients to understand unique needs and meet specific travel desires.

Handled sensitive information with professionalism and discretion.

Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements. Organized trips for individual, family and business travelers. EDUCATION

Universite' Polyvalente Du MAGHREB En Cote D'Ivoir - Cincinnati, OH / 10.2016

Master of Science: Development Economics And International Development

Extracurricular Activities:

Pack Microsoft office (Word, Excel, Powerpoint

Computer Literate

Quickbooks

Diplome Universitaire' De Technologie (DUT) - Cote D'ivoire / 06.2012

Bachelor of Science: Accounting Technology And Bookkeeping LANGUAGES

French

Native or Bilingual

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