Customer Service Sales Associate
Resume:
ERIKCA WILSON
**** ******** **. #***** *******, TX 77061 713-***-**** adru2k@r.postjobfree.com
OBJECTIVE
Deeply committed to increase my skills and utilizing my quick learning capabilities to gain knowledge about the workings of your company, I aspire to be a valuable team player in the success of your organization. KEY SKILLS
Energetic Team Player
Organization Skills
MS Office Word Proficient
Customer Service Focus
Detail Orientation
Creative, Motivated and Flexible
Heavy Cash Handling
Adaptability and Initiative
HIPAA Compliance
Excellent Oral/Written Communication Skills
EMPLOYMENT HISTORY
Surgery Specialty Hospital Houston, TX (10/2014 – 1/2017) PATIENT ACCESS REPRESTATIVE
Check in and check out patients and properly documenting registration.
Collect copays and past due balances.
Schedule patient appointments and enters required information in the computer system in an accurate and timely manner.
Collect accurate patient demographics, insurance information, accurate data entry and register new patients.
Greet patients and visitors entering the clinic.
Answer phones, and directs callers to appropriate persons within the office.
Compile, maintains, copies, retrieves, scan documents and tracks medical records.
Request outside medical records.
Ensure professional and good customer relations while maintaining an orderly environment.
Report safety concerns and unusual circumstances both verbally and in writing.
Answer questions and provide assistance to clients, employees and patients in a courteous and professional manner. M.T.C. Houston, TX (12/2012 – 08/2014)
CORRECTIONAL OFFICER
Accurately type all prisoner, property, medical, and court data into Jail Management System.
Write reports pertaining to complaints received. Answer the telephones and take messages; Disseminate information to Warden and Correctional Officers as necessary.
Maintain physical control of prisoners by using minimal restraint techniques.
Manage trustees; Count, feed and supervise inmates in dorm, work and other areas.
Conduct searches of prisoners and cells.
Search for contraband and provide security of various assigned areas.
Commissary, property, transportation, recreation, mail room, laundry, visitation, booking, mobile patrol, main control, housing, administration, segregation and intake.
Fingerprint and photograph prisoners and citizens.
Provide information and directions to the public.
Maintain accountability of staff, inmates and property; adhere to safety practices. Office Depot Houston, TX (09/2012 – 12/2012)
CUSTOMER SERVICE SPECIALIST
Ensure front line associates provide prompt, courteous and knowledgeable service to all customers. Assist with store stocking, floor-sets, inventory and opening/closing procedures.
Resolve customer service issues appropriately and competently. Perform customer service transactions including customer purchases, product return/exchanges courteously.
Heavy cash handling.
Ensure accurate cash register procedures in accordance with company guidelines and policies. Macy’s Houston, TX (08/2011 – 02/2012)
CASHIER/SALES ASSOCIATE
Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications. Heavy cash handling and processing transactions.
Proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration.
Determine customer needs based on personal features and other customer preference related factors.
Demonstrate knowledge of store products and services to build sales and minimize returns.
Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to customers.
Acknowledge and greet all customers and offer friendly, prompt, and courteous service.
Assist with store stocking, floor-sets, inventory and opening/closing procedures. Metropolitan Houston Surgery Associates Houston, TX (05/2011 – 06/2011) MEDICAL ASSISTANT (EXTERNSHIP)
Check-in/Check-out patients and schedule patient appointments.
Responsible for monitoring and expediting clinic flow.
Collect copays and balances.
Accurately verifies patient insurance and enters into practice management system.
Examination room preparation.
Prepare, maintain, and file patient medical records.
Assist with and document patient calls regarding prescription refills, test results, and physician orders.
Interview patients and chart all vitals including blood pressure, pulse, weight and temperature.
Greet patients as they arrive for their exams and obtain necessary on-site paperwork such as insurance cards, screening forms, and consent forms.
Schedule patient appointments for exams.
Enter patient information into scheduling database. Wal-Mart Houston, TX (11/2008 – 01/2010)
CASHIER / PHOTO SALES ASSOCIATE
Balancing cash drawer at the end of each shift.
Heavy cash handling and processing of customer transactions.
Perform customer service transactions including customer purchases, product return/exchanges courteously.
Ensure that the correct price, tax and/or discount are applied correctly to each sale.
Anticipate the customers’ needs and answers questions concerning pricing, location, product features and benefits. EDUCATION
Everest Institute Houston, TX
Medical Assistant Certificate – 2011
Second Chance Technology Edge Houston, TX
High School Diploma – 2008
REFERENCES
Available Upon Request
H. Faggett – page 2
H. Faggett – page 3
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