Customer Service Representative

Marisela A. Murillo

*** ***** ***. ****** ****, Kansas 66105

913-***-****

*************@*****.***

Objective: To utilize the skills that I have obtained, broaden opportunities and enhance new skills for a permanent career.

Experience: Children International, Kansas City, Missouri 2015-Present

Inbound Care Team Representative-

Answer calls from queue

Process/refund donations

Update sponsor account information

Assign/remove sponsor children from accounts

Send memo reports to field offices

Outbound Care Team Representative-

Call sponsors from dialer

Update payment information

Process donations

Welcome/inform new sponsors of sponsorship programs

MacFarlane Group, Mission, Kansas 2013-2015

Lender-

Made outbound calls on new and pending applications

Verified & processed documents/applications

Customer service-

Answered incoming calls & assisted customers with active accounts

Opened/Replied/Processed emails & faxes from customers

River Elk Services, Kansas City, Missouri 2010-2013

Customer service representative-

Answered incoming calls & make outbound calls

Verify & process applications

AMG Services, Overland Park, Kansas 2004-2009

Processor – (Funder, Dialer)

Processed & verified applications

Obtained leads for continuous business

Customer service representative-

Answered incoming calls & assisted customers

Collector-

Collected on outstanding accounts

Data Entry-

Received, notated, & filed documents

McDonalds, Kansas City, Kansas 2004

Cashier-

Provided customer service

HyVee, Mission, Kansas 2002-2003

Customer service-

Assisted co-workers and customers

Skills: Spread sheets

Dialer systems

Phone Queues

Filing

E-filing

Software: Microsoft Word Cashline Minerva

Microsoft XP Ecash GoldTrak

Windows Vista Efunds CIM

Windows 7 Five9 Dynamics

Windows 10 Aptify Purecloud

Education: Bishop Miege High School

Mission, Kansas 66205 Graduated May 2004

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