Customer Service Administrative Assistant

MICHELLE OLSEN

Lowell, MA

781-***-**** - *********@*****.***

SUMMARY OF QUALIFICATIONS

Results oriented Customer Service Professional with strong ability to build rapport with customers, personnel and associates based on professionalism, integrity and knowledge. Strong communication, interpersonal and organizational skills, able to multi-task effectively. Positive and cooperative, works well in team and individual working environment. Detail oriented and creative problem solver; willing to learn and work hard to meet company goals and objectives. MS Word, MS Excel, MS Outlook.

PROFESSIONAL EXPERIENCE

Kelly Staffing Services (Henry Schein Practice Solutions) 2015-2017

Customer Support Specialist

Responsible for answering, resolving, and logging customer calls.

Identifying /trouble shooting issues, and providing suggestions and long-term resolutions to clients.

Training clients on how to use software and modules.

Provided feedback to QA on performance and technical issues in the software.

Assisted with low level technical escalations and provide outstanding service and support. Acted as a resource for fellow technicians. Assisted with additional T1/T2 support calls and responsibilities.

Microtech Staffing (Braintree Laboratories/ComputerShare)

Administrative Assistant/Customer Service 2010-2015

Supported documentation department with all administrative functions, including greeting visitors, answering busy phone lines and general office support

Blue Cross Blue Shield, Hingham, MA 2007-2009

Processor III

Processed transactions promptly and accurately for team or business unit in claims or enrollment operations according to established standards for quality and quantity.

Assisted in the conversion of Mental Health provider product codes on systems, HURN, RTMS, NASCO.

Collaborated with Partners (BWH/MGH) MAPO in conducting updates on systems HURN, RTMS, NETWORKSPRO.

Helped with re-credentialing providers.

Talbot’s, Hingham, MA 2005-2007

Customer Service Specialist

Reviewed written merchandise orders for accurate and complete information. Researched incomplete or additionally required information with customers or internal Company personnel

Entered customer merchandise orders into computer system

Responded to phone and email inquiries from customers and Company personnel to resolve questions and concerns. Researched status of shipments and expedites orders as necessary to achieve customer satisfaction. Provided information to Retail Store Managers, Vendors, District Sales personnel, Buyers & Merchandising personnel as requested.

Processed merchandise returns, exchanges or re-ships in computer system. Accurately communicated Company return procedures and provides authorizations to customers.

Referred complaints of service failures to designated departments or Customer Service Supervisor for investigation.

Work n’ Gear, Weymouth MA 2003-2005

Customer Service Representative

Responded to phone and email inquiries from customers and Company personnel to resolve questions and concerns.

Researched the status of shipments and expedites orders as necessary to achieve customer satisfaction. Provided information to Retail Store Managers, Vendors, District Sales personnel, Buyers & Merchandising personnel as requested.

Processed merchandise returns, exchanges or re-ships in computer system. Accurately communicated company return procedures and provides authorizations to customers.

Mancini Enterprises, Weston FL 2000-2003

Administrative Assistant

Managed administrative operation of entire facility including corporate telephone system and managing inventory of office supplies.

Maintained employee data and the corporate telephone directory as well as company website for the recruiting department within a Windows NT environment.

Assisted in new-hire orientation.

Established positive and professional first impression to all clients and visitors.

EDUCATION

University of Massachusetts, Boston, MA

Bachelors of Arts in Sociology

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