Sibulele Nombewu

CUSTOMER SERVICE SPECIALIST - BOOKKEEPER

+27-71-798-**** Cape Town, South Africa adru0u@r.postjobfree.com DETAILS

Date of birth

**/**/**

Nationality

South African

SKILLS

Customer Service

Bookkeeping

Microsoft Excel

Microsoft Office

Communication

Effective Time Management

Ability to Multitask

Fast Learner

Ability to Work Under Pressure

Adaptability

L ANGUAGES

English

IsiXhosa

PROFILE

A Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. EMPLOYMENT H I S TORY

Customer Service QA Agent at Webhelp SA, Cape Town October 2020 — June 2022

Worked to achieve high customer satisfaction rates by providing optimal customer service through emails and phone calls.

Brought forth excellent customer service skills and a commitment to customer satisfaction. Helped to increase customer return rates by providing excellent customer service at all times.

Listened and assessed phone calls, chats and emails. Performed QA Calibration.

Coaching and performance management.

Updated new trends.

Junior Bookkeeper at Truworths, Cape Town

January 2019 — September 2020

Generated invoices and made payments.

Recorded daily financial transactions.

Data input.

EDUCATION

Financial Management at Cape Peninsula University of Technology, Cape Town

January 2016 — December 2018

Grade 12 - Bachelor

December 2015

HOBBIES

Traveling, reading and spending time with family and friends. REFERENCES

References available upon request

Contact this candidate