Customer Service Crew Member

Objective

Eager and hard working laborer willing to undertake virtually any type of employment necessary. Organization, customer service, communication, and team member management skills proven by 10 years of successful, award winning and profitable employment. Factory and warehouse experience are also among aptitudes.

Profile

Motivated, personable professional with a successful 10-year track record of profitable business and employee management. Talent for quickly mastering any skill. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling fast paced environments, stressful situations and exceeding levels of customer satisfaction. Demonstrated history of producing the highest quality product on a continual basis, meeting stringent Health Department and company safety guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Business Management

Employee Management

Success Oriented

General Office Skills

Computer Savvy

Customer Service

Scheduling

Marketing & Sales

Accurate Cash Handling

Accountablity Minded

Professional Experience

GENERAL LABOR: MANUAL LABOR/FOOD SAFETY/TEAM LEADER

Able to lead teams in highly stressful and face paced situations, ensuring full compliance with company policies and tight deadlines.

Able to repeatedly lift 50 – 100 pounds as required.

Ability to train single employees or teams on new product or company history and goals and explain importance of safety regulations and educating employees on proper lifting techniques to avoid injury.

Conduct small-group sessions on goals for our business.

Communicate the importance of food temperature safety using layman’s terms to facilitate understanding.

Rapidly learn and master new techniques implemented by executive offices.

CUSTOMER SERVICE/RESTAURANT MANAGEMENT/PROBLEM SOLVING

Oversee front counter and drive thru operations and provide impeccable customer service:

Built a returning customer base supported by 60% referral business.

Develop and implement strategic marketing plan for new product launch:

Oversaw training of employees in new product, and also trained newly hired personnel in company procedures and goals.

Supported special promotions, working with BGSU football and other sports programs to create a concrete relationship with the university student body.

Won over a highly skeptical community as the best and freshest food available on a fast food level while maintaining the highest cleanliness standards.

Professional Experience, continued

OFFICE, COMPUTER SYSTEMS & ORGANIZATION

Manage all aspects of day-to-day operations as shift manager and team member of many businesses:

Facility maintenance.

Employee scheduling for busy holiday hours annually.

Finances: cash handling procedures, invoicing, inventory tracking, budgeting.

Analyzing trends in Profits and Loss statements.

Compliance with all health department, and company requirements.

Employment History

PILOT TRAVEL CENTERS, LLC – Findlay, OH

General building and fuel pump maintenance, 2011 to 2012

WENDYS OLD FASHIONED HAMBURGERS – Bowling Green, OH

Crew Member/Crew Leader, 2009 to 2010

LOWES WAREHOUSE DISTRIBUTION CENTER –Findlay, OH

Warehouse Temporary Seasonal Staffing, 2011

CRACKER BARREL - Findlay, OH

Grill Operator/Line Cook/Prep Cook, 2007 to 2008

PIZZA HUT – Booneville, MS

Crew member/Delivery Driver/Assistant Manager, 2004 to 2007

RUBY TUESDAY INC. – Findlay, OH

Prep Cook/Pantry Cook/Grill Cook/Quality Assurance Manager, 2002 to 2004

BUDD PLASTICS DIVISION – North Baltimore, OH

Factory labor, 2000 to 2002

UNITED STATES NAVY – US FORCES JAPAN

Naval Aviation Maintenance Administrations/ Database Administrator/ Data Analyst, 1992 to 2000

RANCH STEAK AND SEAFOOD – Bowling Green, OH

Grill Operator/ Waiter/Salad Bar Attendant, 1988 to 1992

Education

ELMWOOD HIGH SCHOOL - BLOOMDALE, OH

Diploma, 1990

GPA: 3.1

(Four-year high school education in college prep courses.)

NAVY TECHNICAL TRAINING NAF ATSUGI JAPAN AND MILLINGTON TENNESSEE TECHNICAL TRAINING BASE

Certificate in Database Administration and Data Analysis, 1994

GPA: 4.0/4.0

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