Marcy Wirt

New Kent, VA *****

adrtzl@r.postjobfree.com

+1-804-***-****

Work Experience

Disabled

Disabled - New Kent, VA

January 2011 to Present

Respiratory Therapist

Many ICU'S and ER'S

September 2001 to January 2011

• Provided comprehensive care to improve and strengthen clients' respiratory functions. • Monitored patient's physiological responses to therapy such as vital signs, arterial blood gases and blood chemistry changes.

• Aided physicians with various procedures such as bronchoscopies, ventilator management and intubations.

• Analyzed patient and family feedback to identify opportunities for staff recognition and areas for improvement.

• Provided antibiotics, bronchodilators and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment.

• Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.

• Monitored patient reactions to drugs and carefully documented findings.

• Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.

• Managed and operated mechanical ventilators to deliver airway management.

• Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.

• Provided emergency care to patients.

• Conducted tests such as EKGs and drainages.

• Responded to emergency codes and calls during off-hours and immediately initiated treatment.

• Educated patient and family on patient's illness and available remedies.

• Assessed, diagnosed, and treated breathing issues. Customer Service Representative

Sallie Mae - Panama City, FL

June 1997 to August 1999

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Provided primary customer support to internal and external customers.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

• Responded to customer requests for products, services and company information.

• Recommended products to customers, thoroughly explaining details.

• Processed customer adjustments to maintain financial accounts.

• Updated account information to maintain customer records.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Trained new personnel regarding company operations, policies and services.

• Effective liaison between customers and internal departments.

• Educated customers about billing, payment processing and support policies and procedures.

• Trained staff on operating procedures and company services.

• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

• Exhibited high energy and professionalism when dealing with clients and staff.

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Responded proactively and positively to rapid change.

• Investigated and resolved customer inquiries and complaints quickly.

• Delivered prompt service to prioritize customer needs.

• Met customer call guidelines for service levels, handle time and productivity. Education

Associate in Science (AS) in Respiratory Therapy

Gulf Coast State College - Panama City, FL

August 1999 to May 2001

Skills

• ICU Experience

• Critical Care Experience

• HIPAA

• EMR Systems

• Laboratory Experience

• Triage

• Hospital Experience

• Medical Records

• Medication Administration

• Employee Orientation

• Patient Care

• Hospice Care

• Vital Signs

• Case Management

• Venipuncture

• Order Entry

• Home Care

• Customer service (10+ years)

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