Customer Service Sales Representative

David Hicks

Canton, OH 330-***-**** *************@*****.***

Sales Representative

An accomplished, reliable professional with 25+ years of business success exceeding revenue targets through sales, marketing, and service excellence. Develops comprehensive knowledge of products, competitors, and markets to guide strategies, optimize revenue, and surpass sales goals. An expert in product and solution marketing; able to formulate and execute customer-specific value propositions. A deeply committed leader who thrives in fast-paced, entrepreneurial environments. Strong hunter with proven skills in closing and relationship building. Notable success directing a broad range of initiatives and implementing solutions that support overall objectives.

Leadership Impact

Trusted Sales Partner who consistently delivers quantifiable value by leveraging emerging technology and business insights to optimize value and remain relevant in the marketplace.

Business Development Strategist with an entrepreneurial mindset and a contemporary approach to solving diverse business problems through innovation, scalability, and reliability.

A results-driven, Decisive Leader who is highly skilled at building stakeholder relationships and managing change, developing measurable procedures, and counseling/developing individuals and teams.

Signature Competencies

Business Development Digital Marketing Sales Leader

Communication Customer Service Cold Calling

Client Relationship Social Media Management Presentations

Training & Mentoring Personnel Management Negotiation

Professional Experience

SALES REPRESENTATIVE – Chas E. Phipps Company, Cleveland, OH Jun 2004 – Jan 2022

Created and implemented strategies to increase sales; resulted in sales growth from $1.2M to $4M; went from $286K in gross margin dollars to over $1M.

Established and maintained relationships with customers and addressed/resolved any issues.

Networked within the local communities to find and attract new business.

Instrumental in establishing the Canton branch of the company.

Generated leads.

Met or exceeded sales goals.

Negotiated all contracts with prospective clients.

Helped determine pricing schedules for quotes, promotions, and negotiations.

Prepared weekly and monthly reports.

Gave sales presentations to a range of prospective clients.

Coordinated sales efforts with marketing programs.

Prepared and submitted sales contracts for orders.

Visited clients and potential clients to evaluate needs or promote products and services.

Three-time Profit King Award Winner.

BRANCH MANAGER/SALES REPRESENTATIVE – Sherwin-Williams, Canton, OH Jan 1988 - Dec 2003

Oversaw the day-to-day operations of the branch.

Led the branch sales three years in a row about new enterprise accounts opened.

Scored highest in Customer feedback surveys consistently.

Often called upon to help with high-profile customers as well as potentially disgruntled repeat clients.

Continued…

Provided customer service by managing the process, in compliance with the company’s policies and procedures.

Resolved customer issues and concerns professionally using effective customer service techniques.

Offered ancillary products and services to enhance customers’ experience.

Placed emphasis on selling and revenue maximization on core products.

Achieved personal sales goals while supporting the goals of the branch; became the top sales rep in the region and was the Presidential Club Winner.

Drove continuous improvement by communicating customer feedback to the team and engaging in action planning to improve operational performance and customer satisfaction.

Quoted customers on their job sites with extensive knowledge of the products.

Promoted the company by using promotional marketing materials.

Kept inventory for the branch.

Created color standards for customers.

Accountable for all sales and profitability of the branch.

Education

Bachelor of Business Administration Degree, Business Administration – Clarion University

Technical Proficiencies

C++, C#, HTML, JavaScript, PHP, SQL, Visual Studios, Adobe Photoshop, Movie Maker,

LinkedIn, Twitter, Instagram, Facebook, Microsoft 365: Word, PowerPoint, Excel, Outlook

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