Representative Customer Data Entry

ADMINISTRATIVE MANAGEMENT DATA ENTRY COMPUTER SKILLS

SUPPLY MANAGEMENT

Professional, Leader and Customer Service Representative with extensive knowledge and experience in fast-paced environments. Fine tuned skills in both customer support and administrative assistance. 4 years of experience in customer service, organizational leadership and assistance. Proven ability to multitask and work in high stress environments without error or flaw. Excellent communication skills having been hired on to multiple nationally ranked businesses with a specialization in branding and meeting business goals and expectations. Career supported by the active pursuit of professional development courses and nonprofit volunteering while gaining professional experience.

PROFESSIONAL EXPERIENCE

Hilton Hotels Ocala, Florida

Front Desk Representative Customer Service

Created an environment where guests could easily access their accommodations and reservations.

Mitigated issues by ensuring booking and invoicing processes were accurate and streamlined.

Managed dozens of reservations and customer stays while multitasking when needed.

Maintained familiarity with adjacent jobs in order to cover down on responsibilities of other’s roles when needed.

Cracker Barrel Country Stores Ocala, Florida

Lead Server Host

Tasked and collaborated with shift team to successfully serve more than a thousand customers with a quality dining experience.

Worked with a team of 15 people to multitask and meet needs of customers throughout each shift.

Slashed risks in a fast-paced environment by knowing and enforcing OSHA safety standards.

Coordinated with upper and middle management to effectively spend time and resources, fine tuning personnel management and staffing.

Familiarized guests with menu items and recommendations throughout a supply chain crisis due to the pandemic of 2020.

Jacob M. Mais

Bonita springs FL, 34470

***-***-*************@*****.***

Communication

Leadership

Professionalism

Administrative support

Team Building

Systems Management

Data Entry

Invoicing/Payment

Conflict Resolution

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