Front Desk Customer Service

Susan Elaine Howe

*** ***** ******* ***, *** **, Cincinnati, OH 45215 814-***-**** ****.*****@*****.***

SUMMARY

Administrative experience in Insurance, Office Supply, and Medical industries

Hard working, detail oriented, and organized with strong customer service skills

Experience with claims, order entry, background checks, purchase orders, quotes, warranties, and accounts receivable/payable

HIPAA experience as a medical records clerk at a busy, five Physician office

Experienced with utilizing multiple databases, websites, and screens at the same time

Proficient in Microsoft Office Excel, Outlook, Word, and Adobe Acrobat

Excellent attendance and personal accountability

PROFESSIONAL EXPERIENCE

Erie Insurance Group 06/2000-04/2022

Senior Investigative Services Information Specialist:

Follows claims handling procedures and insurance policies to assist in insurance fraud investigations

Responds quickly to requests from claims, underwriting, and field investigators

Stays current with Federal and State privacy laws and regulations across the US

Contacts federal and state courthouses, state motor vehicle departments and educational institutions to obtain and verify background information on potential agents

Conducts telephone interviews with references to gather information on prospective agents

Reviews incoming requests for information to ensure compliance with various state privacy laws and regulations

Enters data from incoming information requests and prints results for analysis

Updates users on status of their information requests

Enters statistical data into the database and distributed reports

Handles clerical tasks such as making photocopies, sending faxes, filing and answering telephones

Sanner Office Interiors, Erie, PA 05/1999-06/2000

Design Department Administrative Assistant

Generated purchase orders for design department and supply salespeople

Prepared quotes for customers and entered detailed information into the design database

Processed billing paperwork noting special pricing and order details

Worked closely with designers to generate project plans

Processed warranty and replacement orders for all design projects and all Haworth product

Healthy Families Primary Care, Erie, PA 05/1996 – 12/1998

Senior Medical Records Clerk

Supervised two Medical Record Clerks, directing work to ensure maximum productivity, quality assurance and a continuous workflow throughout the day

Maintained patient confidentiality by keeping patient records in accordance with HIPAA Privacy Rule

Managed all aspects of day-to-day operations in the medical records department

Created, retrieved, updated, and stored medical records

Answered medical record questions from clients, physician offices, hospitals and labs

EDUCATION

High School Diploma, Fort Le Boeuf High School Waterford, PA

ICS Learning System, Interior Design Erie, PA

PROFESSIONAL DEVELOPMENT

Erie Insurance Training Certificates

Records Management 08/2021

Privacy and Confidentiality 08/2020

OFAC and Other Trade Sanctions 04/2020

Anti-Money Laundering 04/2020

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