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Service Worker Customer

Location:
Lancaster, PA
Posted:
July 21, 2022

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Resume:

Paul Hale

717-***-**** adrtug@r.postjobfree.com Lancaster, PA 17603

SUMMARY

Hardworking and reliable people person with strong ability in communication and work ethic. Offering verbal, math and listening skills]. Highly organized, proactive and punctual with team-oriented mentality. And I'm willing to learn and grow with any company or team. SKILLS

Crisis Response

Physician Support

Patient Treatment Planning

Staff Scheduling

Active Listening

PPE Use

Critical Thinking

Organizational Skills

Customer Service

Basic Math

Work Ethic

Friendly, Positive Attitude

Working Collaboratively

Team Building

Reliable and Trustworthy

First Aid/CPR

Conflict Resolution

Training & Development

EXPERIENCE

Anesthesia Technician, Penn Medicine Lancaster General Hospital, July 2004-Current Lancaster, PA

Coordinated and set up supplies and equipment for planned procedures. Cleaned and restocked carts in operating rooms for general surgery and labor and delivery. Maintained clean and sterile fields in operating rooms when assisting anesthesiologists. Kept work areas and equipment clean and sanitized for optimal protection. Helped place intravenous infusion lines and invasive pressure monitoring devices. Took appropriate action for malfunctioning equipment and utilized bio-technicians if unable to troubleshoot problem.

Set up pressure transducers by properly calibrating transducers and pressure nodules. Changed breathing tubing and suction canisters between cases. Assembled procedure kits for blocks, central lines, arterial lines, blood product infusions and fiber optic scopes.

Researched and implemented fully compliant practices in line with accrediting organizations and government requirements.

Assessed operating room for sterility before beginning procedures by evaluating overall room cleanliness, instruments and equipment.

Calibrated anesthesia delivery systems and monitors to conduct pretests. Supported patients with proper positioning for spinals and epidurals to enhance success and minimize risks.

Performed CPR in crisis situations under direction of doctor in charge until anesthesiologist arrived.

Assisted with whole range of outpatient patient procedures. Monitored patients' progress during post-anesthesia period to document findings. Patient Care Assistant /Supervisor, Lancaster General Hospital, July 1999-July 2004 Lancaster, PA

Assessed patient needs and implemented activities and counseling to guide progress. Communicated with patients with compassion while keeping medical information private. Collaborated with multi-disciplinary staff to improve overall patient care and response times. Led and motivated [Number] employees through supervision, training and coaching on duties and daily operational activities.

Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.

Facilitated peer-to-peer conflict resolution.

Initiated training and education programs for supporting healthcare staff. Implemented new hire training to further develop skills and initiate discussions on task prioritization.

Collaborated with Quality Team to develop outcomes statistics. Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive [Type] changes.

Optimized case and clinical management and recommended plans to improve safety and health programs.

Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care. Trained and qualified staff per board requirements as well as national, state and local regulations.

Patient Care Assistant, Lancaster General Hospital, July 1989-July 1999 Lancaster, PA

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Engaged with patient family and friends to provide courteous visit experience. Promoted patient comfort by quickly responding to calls and handling diverse needs. Documented patient intake and dietary requirements and aided with feeding and monitoring. Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.

Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.

Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising. Used mobility devices to transport patients.

Ambulated patients with appropriate assistive devices and in line with proper body mechanics.

Communicated changes in patient conditions and other unit concerns to multidisciplinary team.

Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments.

Organized games and other activities to engage clients and offer mental stimulation. Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.

Performed minor housekeeping tasks to keep patient areas clean and sanitized. Supported unit efficiency by maintaining current and accurate clerical paperwork. Provided care, comfort and emotional support to children and adolescents facing serious illnesses and medical procedures.

Interviewed patients to obtain medical information, weight and height measurements and vital signs to aid physicians with patient care planning. Responded to bell or light signal calls to assist patients with needs. Implemented creative activities to emotionally support patients throughout medical treatment.

Collected and labeled specimens to prepare for delivery to laboratory. Played games with patients to boost mood, improve memory and provide light entertainment. Counseled patients on pain management, treatment procedures, and physician instructions. Used hospital-approved devices and techniques to transport and lift patients. Contributed to unit improvements by providing cost-effective care in line with performance targets.

Used play, conversation, art and other forms of self-expression to prepare patients for everything from routine tests to complicated surgeries. Optimized patient satisfaction, assisting senior leadership with medical procedures while explaining exams and processes.

Supported youth and adolescents patients in coping with medical procedures and treatments.

Food Service Worker, Lancaster General Hospital, July 1984-July 1989 Lancaster, PA

Maintained order and cleanliness of work areas to conform with health codes. Enforced staff performance and service standards to deliver consistent and positive customer experiences.

Acquired new skills to support team and further accommodate customer needs. Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.

Gathered ingredients and cleaned and cut food items to prep recipes. Received food orders from individuals and explained offerings. Stored perishable food items in freezer or refrigerator to protect from spoilage. Followed recipes and customer requests to prepare high-quality, delicious meals. Updated food displays, cases and other customer-facing areas to increase sales of special items.

Enhanced food quality by monitoring shipments, preparation and food handling. Complied with company service standards and adhered to inventory and cash control procedures.

Monitored inventory to keep adequate stock of food items and supplies. Controlled portion sizes and garnishing to optimize cost controls. EDUCATION AND TRAINING

High School Diploma

JP McCaskey High School, June 1985

Some College (No Degree)

Electronic And Electrical Engineering, Steven's Technology, Lancaster PA Did not finish. I became a single father of my Son Associate of Science

Biological And Physical Sciences, Harrisburg Area Community College, Lancaster PA



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