JAMES BAKER

www.linkedin.com/in/the-jamesbaker Hendersonville, TN 503-***-**** adrtty@r.postjobfree.com Professional Summary

Seasoned Assistant Store Manager and Business Owner with over 20 years of experience in business management strategies, developing strategic relationships, providing proactive customer service, conducting brand positioning efforts, and analyzing key performance indicators. Extensive experience in team leadership, implementing operational policies, managing projects, and coordinating strategic planning efforts. Continually exceeds expectations by building strong relationships and works well with people at all levels of the organization including stakeholders, staff, and clients. Skills

● Business Development & Management

● Contract Drafting & Negotiation

● Strategic Planning & Team Leadership

● Customer Experience & Relationship Development

● Key Performance Indicators & Metric Analysis ●

Market Research & Brand Positioning

Work History

● Business Correspondence & Coordination

● Staff Development & Management

● Regulatory Compliance & Policy Implementation

● Project Development & Management ●

Proactive & Responsive Customer Service ●

Excellent Verbal & Written Communication

Assistant Store Manager 2020 to 2022 Aldi Store #52 – Franklin, TN

● Forecasting or adjusting payroll and scheduling procedures to maximize productivity as well as meet work requirements ● Enhancing all brand initiatives through guest experiences, associate engagement, and a high-performance environment ● Identifying underperforming metrics and generating strategic solutions to leverage any tools, programs, or resources ● Making strategic and innovative business decisions in accordance with all brand concepts or strategies when needed ● Continuously recruiting, interviewing, hiring, and training employees for positions according to specific business needs ● Effectively ensuring all team members receive quarterly development meetings and plans to implement store objectives ● Challenging associates with clear, attainable goals and consistently provided performance feedback through coaching ● Conducting research efforts to identify new marketing strategies, business opportunities, and competitor's performance ● Reviewing strategic plans with all stakeholders to ensure progress to key performance indicators and maintaining goals ● Proactively prioritizing features along with managing work to target initiatives and deliver the highest value to clients. Owner 2018 to 2020 Gold Coin Sports Grill & Bar – California

● Trained, challenged, motivated, encouraged, and provided constructive guidance to all kitchen or front of house staff. ● Oversaw and ensured that all restaurant policies on employee performance reports were followed and completed timely. ● Processed vendor invoices, maintained up-to-date systems, as well as opened and assigned any new vendor accounts. ● Analyzed financial data along with creating financial reports to track spending and earnings for annual financial reviews. ● Supervised all restaurant employees to improve the output rate for customers and meet strategic revenue goals/metrics. ● Developed procedures and training materials to ensure staff expectations were clear in regard to performance standards. ● Strategically built an effective team of workers to increase customer satisfaction by setting values of quality and service. ● Continuously recruited, interviewed, hired, and trained employees for positions according to specific restaurant needs. ● Enhanced all brand initiatives through guest experiences, associate engagement, and a high-performance environment. ● Promoted all restaurant menu programs to facilitate profitability, exceed sales expectations, and meet operational goals. Safety Officer 2016 to 2018 Arborworks, Inc. – California

● Reinforced safety practices by implementing safety incentive programs to reward crews for commitment to safety goals

● Conducted all comprehensive audits on crews along with advising 7 safety officers in how to effectively mitigate risks ● Provided site compliance through daily site inspections along with developing safety reports to submit to management ● Strategically provided management and oversight of site-specific safety activities along with safety training programs ● Stopped any unsafe practices and recorded any incidents to determine causes related to workers compensation claims ● Prepared reports on occurrences and provided information to upper management to ensure improvements were made ● Identified, prioritized, and acted upon any potential or real hazards from requirements in order to ensure top security ● Maintained working relationships with external and internal inspection/audit teams in order to cooperate with updates ● Advised all leadership in daily activities that supported the company's emergency preparedness plans and procedures ● Provided responsible staff assistance to the Human Resources Development Director by preparing various staff reports. Owner/Lead Sales Trainer 2001 to 2010 Ocean View Promotions, Inc

● Managed and oversaw the full employee lifecycle including onboarding, training, and ongoing development. ● Provided extensive training and mentoring at all stages of development from entry level positions to branch management. ● Efficiently developed, implemented, taught, and regulated sales programs and techniques for client representation. ● Spearheaded, governed, and oversaw all aspects of B2B and B2C sales activities, objectives, and goal attainment. ● Successfully maintained multiple client accounts and relationships on a regional and national level. Other Work History

Insurance Agent – Asurea Group Insurance – 2010 to 2016 Awards

Businessman of the Year – 2019

#1 Donor for toys –Toys for Tots – Sacramento, CA – 2004 Education

Merced College

EMT II & Fire Science