District Sales and Service Manager

JOHN I. PELLEGRINO

Warwick, RI ***** 401-***-**** ********@***.***

Linkedin.com/in/john-pellegrino

SENIOR REGIONAL SALES MANAGER RETAIL MARKET COACHING MANAGER

Experience leading, coaching and managing a team of 15 retail banking branch managers with deposits exceeding over $1.0Bn. Experience delivering exceptional customer experience while attaining sales and financial goals across the region. Proven senior leader consistently achieving business initiatives while demonstrating strategic thinking focused on meeting the needs of the customer. Ability to effectively communicate and coach Regional and Branch Managers increasing their coaching skills regarding colleague performance and capabilities. Respected role model for all branch and retail colleagues winning hearts and minds while inspiring performance and motivating all colleagues to give their very best.

EXPERIENCE

CITIZENS FINANCIAL GROUP, Providence, RI April 2003 – December 2019

Regional Manager, Senior Vice President, April 2017 – Present

Led business and demonstrated strategic initiatives focused on meeting service, sales, financial and operations targets.

Clearly articulated the vision for success to 12 retail branch managers and 100+ colleagues.

Built and executed strategies, planned and structured tactical approaches for promoting exceptional service behaviors.

Drove customer loyalty and embedded a customer-driven culture and mind set.

Deepened customer relationships through a needs-based customer interaction approach

Demonstrated effective coaching and delivered on management routines and expectations.

Built and maintained productive relationships through effective partnership routines while coaching managers to do the same across business lines.

Successfully delivered and achieved goals set pertaining to quarterly / annual performance metrics and P&L targets.

Ensure overall operational soundness of branches and the region thus meeting all corporate audit standards.

Retail Market Sales Coach and Manager, Vice President, December 2014 – April 2017

Regional Manager, April 2003 – March 2017

Supported and implemented Retail Market Sales and Service strategies. Collaborated with key business partners and front-line managers around effective partnerships’ routines to deepen customer relationships.

Supported Market Leadership around the creation and implementation of quarterly / annual sales plans.

Effectively communicate sales and service plans to Retail colleagues across the Market.

Partner with Regional Managers around effective branch visit plans and tactics.

Observe, coach and provide feedback to Regional Managers thereby improving their coaching skills and overall effectiveness.

Successfully facilitated skill building sessions for Retail colleagues.

Led and facilitated Sports Coaching sessions for Regional Managers.

John Pellegrino ********@***.*** Page Two

ADDITIONAL RELEVANT EXPERIENCE

SOVEREIGN BANK – North Kingstown, RI

Multi-Site Branch Manager and Project Manager

Led multiple branch teams consistently achieving sales, service and operational targets; transitioned 16 branch locations to Citizens Financial Group.

BANKBOSTON

Customer Relations Manager

Responded to escalated customer issues on behalf of the Bank President.

EDUCATION

Bachelor of Science, B.S., Business Management, Providence College, Providence, RI

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