Customer Service Call Center
Resume:
Monique Borel
Rayne, LA *****
adrttr@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Waitr food delivery
Waitr Inc - Crowley, LA
August 2020 to Present
Pick up food from local restaurants and deliver to customers. Cashier/Customer Service
Menards - Duson, LA
June 2021 to October 2021
I attended to customers, served food, I stocked shelves, checked in orders, washed dishes, smoked boudin, light cooking, prepared food, assisted with all clean up duties. Private Sitter
Self employed - Rayne, LA
July 2014 to August 2020
Took care of clients personal needs. Cleaning and cooking. Scheduling and taking client to Dr. Appts. LPN (Licensed Practical Nurse)
Golden Age Nursing Home - Welsh, LA
August 2013 to May 2014
Pt care such as administering meds, taking and carrying out doctors orders, notifying doctors and family if pt changes, reordering meds, taking notes on patients wellbeing and changes. Monitoring patients diet, wound care. Maintaining good relationship with family, doctors, and patients. Overseeing CNAs to be sure proper daily care is being given.
LPN (Licensed Practical Nurse)
Crowley American Legion Hospital - Crowley, LA
September 2008 to June 2009
Pt care. Computer knowledge. Administering meds. Communication with family, doctors, patients, and coworkers. Fulfilling doctor requests and orders. Maintain proper health precautions. Med surge floor. Assisting CNA with patient ADLs. Supervising CNAs. LPN (Licensed Practical Nurse)
Jennings American Legion Hospital - Jennings, LA
September 2007 to August 2008
Pt Care. Computer Knowledge. Administering medication. Good communication with family, doctors, patients, and coworkers. Fulfilling doctor requests and orders. Maintain proper health precautions. Med surge floor. Assisting CNA with patient ADLs. Supervising CNAs. LPN (Licensed Practical Nurse)
Golden Age of Welsh - Welsh, LA
June 2004 to September 2007
Pt care such as administering meds, taking and carrying out doctors orders, notifying doctors and family if pt changes, reordering meds, taking notes on patients wellbeing and changes. Monitoring patients diet, wound care. Maintaining good relationship with family, doctors, and patients. Overseeing CNAs to be sure proper daily care is being given.
CNA - Certified Nursing Assistant
Landmark Rehabilitation - Crowley, LA
October 2000 to May 2004
Provide patient care. Assist patients with ADLS. Such as eating. Bathing dressing, taking vital signs, monitoring feeding pumps and pt intake and output. Charting. Shoe Department Sales Associate
Walmart - Jennings, LA
February 1999 to November 1999
Stock shelves, check in and pull inventory. Maintain clean stocked department. Provide prompt polite customer service.
Pizza Hut Team Member
Pizza Hut - Jennings, LA
August 1998 to November 1999
Taking orders. Providing customer service to customers. Cleaning up after customers leave. Taking phone orders and putting into computer. Assisting with cooking and other kitchen duties when needed. Cashier
Winn Dixie
January 1997 to November 1998
Customer Service, stocking shelves. Checking out customers. Education
Currently enrolled in EMR Systems
Grantham University - Lenexa, KS
May 2021 to Present
Technical college in Nursing
LA Technical College-Acadia - Crowley, LA
January 2003 to May 2004
High school diploma
Skills
• Childcare
• Nursing
• Toddler Care
• Hospital Experience
• Critical Care Experience
• Medication Administration
• Vital Signs
• Laboratory Experience
• Meal Preparation
• Triage
• Home Care
• Delivery Driver Experience
• Caregiving
• Medical Records
• Medical office experience
• Patient Care
• Experience Administering Injections
• Hospice Care
• Laundry
• Phlebotomy
• Microsoft Word
• Restaurant experience
• EMR Systems
• Venipuncture
• Customer service
• Front desk
• Typing
• SharePoint
• Google Docs
• Computer Operation
• Teaching
• Anatomy Knowledge
• Cashiering (4 years)
• Cleaning (2 years)
• Cooking (2 years)
• Supervising experience (8 years)
• ICD Coding
• Medical Terminology
• Leadership
• Sales
• Windows (3 years)
• Microsoft Excel (3 years)
• Microsoft Word (3 years)
• Microsoft Office
• Microsoft Outlook (3 years)
Certifications and Licenses
Driver's License
Assessments
Customer service — Expert
May 2021
Identifying and resolving common customer issues
Full results: Expert
Customer focus & orientation — Highly Proficient
May 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Medical receptionist skills — Expert
April 2021
Managing physician schedules and maintaining accurate patient records Full results: Expert
Administrative assistant/receptionist — Proficient April 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Data entry: Accuracy — Highly Proficient
April 2021
Entering data quickly and accurately
Full results: Highly Proficient
Work style: Reliability — Highly Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Customer service — Expert
May 2021
Identifying and resolving common customer issues
Full results: Expert
Retail customer service — Highly Proficient
January 2022
Responding to customer situations in a retail setting Full results: Highly Proficient
Call center customer service — Highly Proficient
January 2022
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Work style: Reliability — Highly Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Cleaner fit — Expert
May 2022
Measures the traits that are important for successful cleaners Full results: Expert
Office manager — Proficient
June 2022
Scheduling and budgeting
Full results: Proficient
Call center customer service — Highly Proficient
January 2022
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Work style: Reliability — Highly Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Filing & organization — Proficient
June 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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