Customer Service Representative
Resume:
Noemi Perez
- Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
- Seasoned Customer Associate with 10 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
- Personable customer service offering 10 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
- Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories. Work History
2012-02
- 2014-05
Customer Service Associate
Accounts Receivable Funding Corp, Houston
- Collected data reports
- Made daily copies of outgoing checks
- Certi ed all mail and sent out checks daily
- Assisted customers and participated in phone rotation
-Provided primary customer support to internal and external customer
-Updated account information to maintain customer records
-Collected and analyzed customer information and prepared product or service reports
2014-05
- 2015-03
Customer Service Associate
Medical Plus Supplies, Houston
- Received all incoming calls, answered patient’s questions or directed them to the correct department
- Schedule pickups for equipment that was no longer needed
- Organized routes for drivers and helped get trucks ready for pickups and deliveries
-Developed and actualized customer service to decrease wait times
-Offered advice and assistance to customers, paying attention to special needs or wants
Personal Info
adrttm@r.postjobfree.com
Phone
Skills
Languages
Inbound and outbound calling
Self-direction
Negotiation
Team Building
Pre-Employment Screening
Candidate Sourcing
Contract preparation
Product and service sales
Expense reports
Month-end reports
Invoicing and collections
Payroll Processing
Bookkeeping
Account Reconciliation
English
Spanish
Responded to customer requests for products, services and company information
2015-03
- 2017-03
Sales Associate
A Max Auto Insurance, Houston
- Sales representative in charge of attending customers walk in and making sure they were given high quality of customer service
- Responsible of arriving early and doing opening procedure (Key holder)
- Made daily reports every morning, agent activity reports every 3 hours of the day and at the end of the day a cash report together with a end of day report
- Bank deposits were made daily (morning and afternoon) - Review policy applications for error and omissions then work with insurance underwriters to facilitate completion of process
- Help customers apply for policies in a manner that will optimize approval
- Duties contain but were not limited to managing soliciting, writing new business, problem solving, taking payments, participating in telephone rotation
- Solved customer challenges by offering relevant products and services
-Educated customers on current promotional offeringsand products using persuasive selling tactics
2017-03
- 2020-10
Used Car Buyer
TMC Workforce Soalutions, Houston
- Organized a schedule to attend weekly auctions and make bid on vehicles
- Maintained professional relationships with companies who sold scrap material and vehicles
- Answered all incoming calls and gave quotes to potential sellers
- Made checks for auctions who delivered vehicles
- Assisted in promoting business and problem solving
-Communicated with suppliers to negotiate best pricing on apparel and accessories
-Monitored and analyzed sales records, trends or economic conditions to anticipate consumer buying patterns and determine suitable type and quantity of company inventory items
-Sourced new vendors in effort to boost range of products offered in store location while reducing cost through strategic contract negotiations
- Used coordination and planning skills to achieve resukts according to schedule
- Conducted research, gathered information from multiple sources and presented results
- Learned new skills and applied to daily tasks to improve effiency and productivity
2020-10
- 2022-02
Customer Service Associate
Richards Packaging, Houston
- Answer all incoming and outgoing calls
- Made sure there was always stock and what customers asked for
- Processed orders
- Took payments
- Arranged truckloads for customers and made sure all items got shipped out
- Helped customers locate product and checked store systems for merchandise at other sites
- Prepared merchandise for sales floor by pricing and tagging
- Provided positive first impressions to welcome existing, new and potential Education
customers
- Maintained records related to sales, returns and inventory availability
- Solved customer challenges by offering relevant products and services 2022-04
- present
Onboarding Specialist
Icon Consultants, Houston
- Coordinate with candidates and referring employers.
- Schedule job interviews in collaboration with lateral recruitment team.
- Manage all new recruit employment and payroll documentation.
- Supervise new recruit orientation and training programs
- Prepare and maintain new hire spreadsheet records.
- Supervised sales support staff and investment representative onboarding processes.
- Conducted business application training by telephone and in person.
- Performed system diagnostics testing and recommended appropriate problem solutions.
- Maintained and updated all report and resolution documentation.
- Completed human resource operational requirements by scheduling and assigning employess
- Imrpoved office effiency by effectively managing internal communications and correspondence
- Used Microsoft Word and other sotware tools to create documnets and other communications
- Wrled to maintian outstanding attendance record, consistently arriving to work ready to start immediately.
2019-05
- 2020-05
High School Diploma
Pennfoster, Houston
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