Post Job Free

Resume

Sign in

Customer Service Credit Manager

Location:
Doha, Qatar
Salary:
8000
Posted:
July 21, 2022

Contact this candidate

Resume:

Haidee Lyn Parungao Abalos

Ain Khalid, Doha, State of Qatar

Mobile Number: +974-****-****

Email Address: adrtt1@r.postjobfree.com

PROFESSIONAL OBJECTIVE

Obtain a challenging position that enables me to apply and enhance my knowledge, experience and skills that would contribute to the achievement of the organization’s objectives, as well as my personal growth. SUMMARY OF QUALIFICATION

Possession of an analytical and organizational skills gained through almost 21 years work experience from different companies holding sensitive positions. Able to set priorities to achieve immediate and long-term goals and meet operational deadlines. Proven interpersonal communication skills, having dealt with a diversity of professionals. Ability to perform multi-tasking work assignments and can work with minimum supervision. Responds well in fast- paced, high pressure environment and adapts easily to new concepts & responsibilities. Knowledgeable in the use of Microsoft Office Applications and Accounting Software. Good command in oral and written English communication skills.

PROFESSIONAL EXPERIENCE AND CAREER FUNCTIONS

Company Name : Jaidah Motors & Trading Co.

Position Title : Internal Collector/Receivables

Industry : Trading Company

Department : Credit and Collection Department

Employment Range : July 2020 up to present

Scope of Work

Plan a course of action to recover outstanding payments.

Negotiate payoff deadlines or payment plans.

Collect outstanding debts from clients and achieve collection target to ensure positive cash flow.

Maintain debtor’s book to ensure that the debt status is accurate and latest.

Develop reports on aged debt accounts and days sales outstanding (DSO) reports.

Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts.

Review collection queue to perform collection activities accordingly.

Close a specific number of collections accounts each month to meet assigned target.

Contact debtors and implement repayment schedules and terms.

Assist the company to take legal action against debtors by providing necessary information.

Maintain security and confidentiality of company and customer information. Company Name : Gulf Warehousing Company QPSC

Position Title : Credit Controller/Receivables

Industry : Logistics and Courier Services

Department : Credit and Collection Department

Employment Range : December 2015 up to June 2020

Scope of Work

Notify debtors by letter, email, or telephone call of upcoming or outstanding invoices.

Negotiate payment plans and settlements with debtors, including fixing terms and conditions.

Make notifications in client accounts of interactions, such as payments or purchasing activities.

Reply promptly to client questions and concerns received by voicemail or via written communication.

Initiate legal action against debtors who evade or refuse repayment according to the terms and conditions.

Process irreconcilable debts, as in the case of bankruptcy, to be written off and archived.

Arrange for account statements to be forwarded to clients each month, updating records when necessary.

Establish and maintain regular communications with clients to facilitate periodic payments.

Manage accounts receivables.

Monitoring debtor balances to ensure a reduction in debtor’s DSO.

Update daily summary report for cash ledger collections and bounced cheque.

Reconciliation of invoices.

Processing of credit notes for disputed invoices.

Liaising with customers, as well as internal personnel including the sales team.

Maintaining a master data base for all credit customers and contracts.

Monitoring of bank receipts and collection.

Monitoring and management of invoices.

Liaising with end user departments on the delivery of invoices.

Maintenance and monitoring of customer’s ledgers. Company Name : Q Mobile Company

Position Title : Junior Business Development Officer / Admin Industry : Advertising/Nursery School

Department : Administration Department

Employment Range : November 2015 to December 2015

Scope of work

Analyze sales reports and provide strategies to Trim overhead and increase profit.

Identify new market opportunities via market research and initiate contact.

Create proposals for existing clients to improve their business utilizing company services.

Maintain growth in the market area.

Respond to all issues with prompt attention.

Company Name : Pepsi-Cola Products Philippines Incorporated Position Title : Sales Office Manager

Industry : Manufacturing

Department : Finance Department

Employment Range : October 2013 up to September 2015 Scope of Work:

Supervise & implement standard and necessary procedures in managing stocks to ensure physical safeguards and product availability from warehouse to customers.

Ensure check and balance procedures on review of and approval of any document that result in the movement of assets. Proper checking of documents from gate procedures, load-in of products and issuance of delivery and receiving reports in accordance with company control policies and procedures.

Prepare or review the Daily Stocks Inventory Report using ASDOS + Inventory system and to ensure that such perpetual records are correct and fully supported by required documents.

Implement standard warehousing practices to ensure that products are physically protected against spoilage such as stock arrangement, FIFO system and monitoring of production and expiry date.

Implement standard and necessary procedures on safeguard, maintenance and recording of fixed assets/fleet and marketing collaterals to prevent losses and control capital/operating expenses.

Prepare the Fixed Asset Movement Report monthly for all the movement of Fixed Assets such as vehicles, powered cooler, and office equipment’s. Maintain records and reconcile the results with the registered Asset Movement Report.

Supervise and Implement settlement and cash control to ensure that cash is properly accounted against losses and embezzlements.

Prepare and review the daily cash report to ensure that such summary is accurate and supported by required documents. Supervise the daily back deposit to ensure that cash is fully and properly turned-over to the authorized bank pick-up representatives.

Implement the standard accounting processes and operating reports to provide timely and accurate financial and operational information and ensure accuracy and completeness of required supporting documents.

Implement a system of records storage and safekeeping within the sales office and retention policy in disposing the records and cleaning up the storage area.

Strictly implement other PCPPI policies related to sales office operations to ensure consistent and strict compliance thereof.

Coordinate all matters requiring safety and security; implement and monitor sales office housekeeping to safeguard company assets, ensure secured and conducive work environment. Company Name : Pepsi-Cola Products Philippines Incorporated Position Title : Admin Assistant

Industry : Manufacturing

Department : Finance Department

Employment Range : October 2012 to October 2013

Scope of Work

Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

Provides information by answering questions and requests.

Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Completes operational requirements by scheduling and assigning administrative projects, expediting work results.

Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.

Providing real-time scheduling support by booking appointments and preventing conflicts.

Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.

Screening phone calls and routing callers to the appropriate party.

Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.

Greet and assist visitors.

Maintain polite and professional communication via phone, e-mail, and mail.

Anticipate the needs of others to ensure their seamless and positive experience. Company Name : Pepsi-Cola Products Philippines Incorporated Position Title : Credit Analyst

Industry : Manufacturing

Department : Finance Department

Employment Range : September 2011 up to October 2012 Scope of Work

Assists Settlement and Credit Manager in all activities related to the effective execution of settlement and Credit functions within generally accepted accounting principle, corporate policies on cash, credit, settlement, settler shortage and related controls with the objective of managing credit and settlement risks.

Manage credit applications and credit extensions/collection.

Implement the standard accounting and reporting process to generate timely and accurate financial reports.

Coordinates with the Settlement and Credit Manager on implementation of effective measures in managing trade receivables to ensure prompt collection and disposal of all uncollectible accounts.

Perform the standard remedial measures on all past due accounts to reduce bad debts and comply with the government requirements on write-offs.

Manage storage and safekeeping of receivables records to ensure that all financial records and supporting Trade AR transactions are adequately stored and safeguarded.

Providing customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

Accountable for reducing delinquency for assigned accounts.

Perform other assigned tasks and duties necessary to support the Settlement and Credit Collection Department.

Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.

Establish and maintain effective and cooperative working relationships with dealers and sales. Company Name : Pepsi-Cola Products Philippines Incorporated Position Title : Concession Analyst

Industry : Manufacturing

Department : Finance Department

Employment Range : March 2008 up to September 2011 Scope of Work

Issues list of accounts with approved credit application.

Prepares Documentation and Filling of Credit Application Form, Credit Outlets and

Check Paying Outlets.

Prepares and sends Demand Letters to Customers with overdue accounts.

Prepares Monthly Billing to be send to Sales Outlet.

Processing of Concession, Credit Application and Special Events Credit, Application from different Sales Office

Reviews completeness of documents of Credit application.

Prepare and send Reminder Letters and Demand Letters to Customer with overdue account. Company Name : Advanced Semiconductor Engineering, Inc. Chungli Taiwan Position Title : Factory Worker

Industry : Semi-Conductor

Department : Final Visual Inspection Department

Employment Range : September 2004 up to March 2007 Scope of Work

Final Visual Inspection of Integrated Circuit using microscope and magnifying glass.

Can operate Yamada Machines.

Repairs defective Integrated Circuits.

Assists and trains newly Hired Employees for operating Yamada Machines.

Conducts daily production inventory.

Reports any defects or abnormalities directly to Supervisor or Line Leader. Company Name : SM Supermarket SM City Philippines

Position Title : Treasury Clerk

Industry : Supermarket

Department : Treasury Department

Employment Range : March 2001 up to August 2004

Scope of Work

Prepares payroll, incentives, back pay and benefits for casual employee.

Deposits and exchange funds to the bank.

Conducts everyday inventory of internal and external cash funds.

Prepares daily cash report.

Prepares daily cash boxes for cashiers to be use during operation.

Assists and trains newly Hired Cashier.

Prepares monthly reports to be submitted to the manager.

Received customer payment.

Assists customer service information.

EDUCATION:

BACHELOR OF SCIENCE IN TOURISM

University of Baguio

Baguio City, Philippines

September 1999

SECONDARY EDUCATION

Holy Cross College

Sta. Ana, Pampanga, Philippines

March 1996

TERTIARY EDUCATION

Anderson Elementary School

Arayat, Pampanga, Philippines

March 1992

PERSONAL DATA:

Date of Birth : September 08,1979

Gender : Female

Nationality : Filipino

I hereby pledged that the above information was true and correct. Haidee Lyn Parungao Abalos

Applicant



Contact this candidate