Customer Service University Park

Neeka Naden

*** ******* **

Beecher, IL, *****

708-***-****

**********.**@*****.***

I am a self motivated, adaptable professional who is looking for a new opportunity. I have a vast amount of experience in customer service along with handling all facets of billing and and now I am looking to branch out into this new field.

EXPERIENCE

Technician, Coyne Veterinary, Saint John, IN 2019-present

-Maintain patient care such as phlebotomy, drug administration, and other duties required.

-Create estimates and review patient care with clients.

-Utilization of a number of software programs to facilitate the best care of patients including Cornerstone and Idexx.

Technician Manager, VCA Forest South,University Park, IL, 2015-2019

-Ordered supplies for the entire facility to ensure satisfaction.

-Created schedules for the technicians and kennel departments with Dayforce.

-Recruited, trained and developed new staff to fill facility needs.

-Ensured high levels of customer satisfaction through extensive follow up.

-Orchestrated safety protocols for the facility including OSHA, radiology badges, and patient treatments

Technician,VCA Forest South,University Park,IL, 2004-2019

-Maintaining patient care, radiology, ultrasound, triage, phlebotomy, drug administration, and surgical.

-Utilized software programs such as Cornerstone, Idexx, Woofware, Abaxis, Quattro. —

-Discussed patient preventative measures with clients.

EDUCATION

Joliet Junior College, Joliet, IL — Associate in science-Veterinary Technician- 2014

SKILLS

-Leadership - Employee Management - Customer Service - Billing Reconciliation - Microsoft Office — Scheduling

REFERENCES

-Julie Reynold; former coworker: 815-***-****

- Jamie Jamnik; former boss: 708-***-****

- Christine Mieszczak; 708-***-****

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