Angeline Singh

**** ******* **

Sacramento, CA **834

Cell: 916-***-****

E-Mail: adrtmh@r.postjobfree.com

Summary

Enthusiastic and diligent professional with 8 years’hands-on experience in debt collection and recovery. Accomplished debt collector, training and motivating professional support in a corporation with client confidentiality through each case work. Possess exceptional analytical skills and remarkable ability to negotiate with clients to turn the outcomes in favor of the company. From assisting of opening an account, payment arrangement and approval to recovery of bad accounts. Skilled at multitasking to ensure maximum productivity. Specialize in working in an often stressful environment and motivating staff. Dynamic Recovery Solutions where professionalism and ability to work in a fast paced environment will put to prudent use. Ability to analyze situations and take effective actions, determining needs and apply creative decisions. August 2008 to

May 2014

FIJI INLAND REVENUE & CUSTOMS AUTHORITY

Debt Management Unit-Case Manager

Collect daily set targets on tax arrears

Negotiate and monitor installment arrangement for taxpayer’s and submit to Team Leader for approval

To reconcile debt ledgers in the case of an assessment under objection, request an interim payment for an amount agreed on by the taxpayer Prepare manual statements of tax accounts and update any errors in the ledger Confirm installment arrangement by letter after approval from Manager DMU Conduct interviews and field visits and carry out searches relevant to collection Exhaust full recovery collection procedures before referring the case to Team Leader and Legal or for Write off

Worked with management on morning/nightly reports

To issue distress notices and garnishee orders for unpaid Vat and income tax Attempt to resolve issues and problems with taxpayer’s accounts. Identify referral opportunities and make relevant referrals.

Communicate and interact with other department staff to gather information for resolution of delinquent accounts

Adhered to all confidentiality requirements at all times March 2006 to

August 2008

CARPENTERS FINANCE

Credit Officer

Collect monthly set targets on accounts (Hire Purchase,Retail,Credit Card and Bill of sale) that are in arrears

Place and receive a high volume of inbound and outbound calls High level of negotiation skills to generate acceptable and re-payment plans that meet the needs of both the customer and employer

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot Accept incoming telephone inquiries for the resolution of delinquent accounts from customers

Responsible for all client communications and maintaining customer service quality standards to ensure clients upmost satisfaction. Restructure and refinance of accounts, insurance and issuing refunds Issuing of notices, preparation of journals, conduct meetings and field visits