Customer Service Office Worker
Resume:
Gregory Rodriguez
Detroit, MI
******************@*****.***
Dedicated office worker skilled at using MS Office and Google to create exceptional communications, presentations and spreadsheets. Maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities. Work History
Clerk Quality Markets
Detroit, MI - February 2010 - January 2012
provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Interacted with customers by phone, email or in-person to provide information.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Stocked and rotated merchandise
Operated lottery machines
Performed janitorial duties
Customer Service Associate MetroPCS Corporate Store Detroit, MI - February 2008 - February 2009
Developed and actualized customer service initiatives to decrease wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Maintained clean personal appearance, and wore uniforms per company policy.
Boosted sales revenue by skillfully promoting diverse service options. Stocker Books Are Fun Ltd
Detroit, MI United States - May 2007 - June 2007
Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
valuated incoming shipments for quality issues and processed unacceptable materials for return.
Answered customer questions and provided detailed product information. Education
Charlotte Forten Academy
Detroit MI
High School Diploma
Graduated 2007
University of Phoenix
Tempe, AZ
Associate of Arts/Computer and infomation sciences Feb 2012 - June 2015
Skills
Proofreading
Word processing
Technical Support
Excel spreadsheet functions
Microsoft PowerPoint (3 years)
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