Support Representative Service

Rosie Cannavo

Email: ********@***.***

Mobile: 623-***-****

Obtain a position within an organization where I can utilize my overall skill set, including my proven customer service, communication and partnering skills. Most recently dedicating the last 17 years maintaining and running our family business successfully and efficiently.

SUCCESSES

Bilingual – Fluent in English / Spanish

Proficiently running all administrative areas while maintaining a high standard for all our customers

Successfully implemented new software system(s) for the business such as QuickBooks Pro, QuickBooks online and Service Fusion (2019)

Understanding client needs and providing clear and concise communication

PROFESSIONAL EXPERIENCE

JCS Refrigeration, Waddell, AZ 2004 - Present

Office Manager

Responsible for managing and executing all “day to day” business needs for the company. Processing payroll for a small employee population, reviewing and approving time cards. Accounts Payable and Receivable. Supporting new and existing customers with billing, scheduling service appointments and managing all employee related items or concerns.

Strong leadership skills, ensuring the project is on track and identify any potential risks, build relationships, navigate viable solutions and problem-solving escalating when needed for guidance or support.

Strong communication skills, managing escalations and critical conversations in a positive manner.

Processing weekly payroll via QuickBooks, approving time cards and making timely tax deposits

Updating all new year requirements timely within the QuickBooks application each year

Implemented a new software system in 2019 to enhance our business needs

Maintain and processing all accounting functions, accounts payable/receivable, including a Balance Sheet and General Ledger

Responsible for customer relationships and quality of refrigeration team

Efficiently maintains customer/team schedules, meeting agenda’s, follow up calls to customers.

Management and responding to the “customer service” email communication box. Addressing all customer inquiries or concerns in a timely manner within 24 hours

Facilitate and assist with safety meetings and required safety documentation

Automatic Data Processing, Inc., Chandler, AZ 1989-1996

Tax Service Representative

Supported client inquiries regarding employee or company tax concerns and discrepancies through to resolution on a timely basis, keeping the client updated through the process.

Followed up with the Tax Support team as needed ensuring inquiries submitted were being addressed timely, updating the client with the status of the case through to resolution

New client tax setups in the TOPS tax system.

Rosie Cannavo

Automatic Data Processing, Inc., San Dimas, CA

Tax Support Representative, Central Files

Researched and resolved company “out of balances” wages, tax and/or taxables when the payroll regions reached out

Automatic Data Processing, Inc., La Palma, CA

Workers Comp and Unemployment Claims Benefits

Updated and entered claim information

Followed up on state unemployment claims

Automatic Data Processing, Inc., Arcadia, CA

Autopay+ Teleservice Overflow Operator

Supported the client service team, taking messages and or answering basic payroll questions when the client calls rolled to the overflow desk

Provided accurate and detailed client messages to the appropriate service representative(s) for call backs to ensure a streamlined returned call

Additional administrative duties including filing, running team reports for manager(s), supporting the service team(s), maintaining open communication with all team members.

TECHNICAL SKILLS

Microsoft Office Suite, QuickBooks, ServiceFusion

*References to be provided upon request

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