Alisha Kowalski

Dedicated, Hardworking, Easy to Train

Sandpoint, ID 83864

adrtks@r.postjobfree.com

+1-208-***-****

I am a one of a kind employee. I believe in the good old days of working hard for the money I earn. I am strong, dependable, and enthusiastic about any job that is given to me. I love learning and always willing to meet new challenges with a positive attitude. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

General Manager

Wendy's - Ponderay, ID

May 2021 to Present

• Overseeing daily business operations.

• Developing and implementing growth strategies.

• Training low-level managers and staff.

• Creating and managing budgets.

• Improving revenue.

• Hiring employees.

• Evaluating performance and productivity.

• Analyzing accounting and financial data.

• I helped recruit and train a crew of 50+ employees for a new location

• Provided guidance to staff members on new procedures and policies

• Fielded telephone calls and complaints from clients

• Responsible for achieving sales and profit goals

• Ensured adequate staffing and recruitment to meet the needs of the business

• Coordinated maintenance of the facility

Assistant General Manager

Wendy,s (Wenco) - Sandpoint, ID

May 2021 to September 2021

The Assistant General Manager is responsible for supporting the Restaurant General Manager in the management of the entire restaurant's operations, which include (but not limited to): • Training, developing and mentoring staff • Creating a warm, welcoming work and dining environment • Monitoring and reinforcing food safety procedures • Maximizing store sales and profit goals • Maintaining QSC standards • Ensuring protection of Wendy's brand and assets • Demonstrating drive for results • Going above and beyond to serve our guests

Home Health Care Aide

Comfort Keepers - CDA, Idaho

October 2019 to January 2020

Help assist with in home care including but not limited to bathing, dressing, errands, household chores, accessing community programs and more.

Certified Nursing Assistant (CNA)

Valley Vista Care Center - Sandpoint, ID

July 2019 to October 2019

• Worked in a nursing facility

• Took care of approximately 15 elderly patients daily

• Provided patients/residents with care and companionship

• Monitored vital signs

• Served meals

• Aided residents with personal hygiene

• Assisted residents with activities of daily living

• Aided in lifting residents when necessary

• Assisted with wound care

• Recorded resident care daily

• Changed bed linens

• Performed post-mortem care, if needed

Benefits Eligibility Specialist

Department of Health and Welfare - Ponderay, ID

August 2018 to October 2018

Benefits Eligibility Specialists Ending pay $17.51/hr

• Provide the supports necessary for clients

• Strong data entry capabilities

• Effective time management

• Interview customers while multitasking and journaling information given

• Process and release benefits same day

Habilitative Support Specialist

Sequel Alliance Family Services - Sandpoint, ID

March 2014 to December 2014

Ending pay $10.50/hr

• Provide the supports necessary for clients to participate in activities with typically developing peers in the community.

• Provide opportunities for clients to practice skills listed under their individual identified needs.

• Present as a positive role model, advocate and mentor for clients.

• Provide a safe, secure environment for clients and encourage personal growth, independence, and healthy mental health.

• Run individual personal goals with clients and take data on the outcome.

• Provided complete and accurate documentation for the state of Idaho. Night Auditor

The Lodge at Sandpoint - Sandpoint, ID

February 2014 to July 2014

Ending Pay: $10.75/hr

• Proven ability to greet guests and collect from them the required formal information

• Efficiency in fulfilling the check-in and check-out formalities, making keys and keeping routine records of guests.

• Excellent communication skills

• Ability of multitasking and working even in fast pace environment

• Extensive knowledge of computer applications

• Ability to run nightly audit and balance the days financial books Director of Housekeeping

Fairfield Inn and Suites

August 2013 to January 2014

Ending Salary: $32,000/yr

• Inspect guest rooms

• Run a budget and order supplies

• Plan, organize and direct team members to ensure high customer satisfaction

• Inspect guest rooms and public places within the hotel to ensure cleanliness

• Respond to guest complaints immediately

• Train new and existing employees in training procedures and upgrades

• Plan and facilitate team member meetings

• Evaluate condition of furniture, fixtures and décor and make appropriate changes and / or repairs General Manager

GuestHouse Lodge - Sandpoint, ID

February 2013 to August 2013

Ending Salary: $27,000/yr

•••

• Administer and control the hotel revenue and expense budgets.

• Analyze Profit & Loss and General Ledger statements.

• Authorize direct bill accounts and monitor the administration of Accounts Receivable.

• Oversee tracking of leads and results, follow up with Sales Junction to ensure leads are actively managed and followed up on.

• Maintain relationships with target accounts. Sustain pieces of business that are core business. Retain and service that business.

• Review room inventory management to ensure maximization of room revenue.

• Ensure proper selection, training, counseling and motivation of all team members. Hire, train, counsel and motivate management team members.

• Ensure proper delivery of guest special requests.

• Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities.

• Monitor results of guest comment cards. Take appropriate corrective actions on a timely basis.

• Respond and follow up on all written guest complaints. Ensure guest satisfaction with resolution of the complaint or problem.

• Inspect rooms according to quality standards for cleanliness and proper preventative maintenance.

• Ensure all team members are trained to act according to procedure, in the event of an emergency or accident at the hotel.

• Ensure a viable key control program is in place in all hotel departments, with documentation.

• Ensure team members follow appropriate cash control procedures.

• Ensure the security needs of the property and guests are met.

• Maintain an active and visible position in the local community and industry.

• Participate in community activities, team member functions and guest events.

• Proven ability to take a hotel which has been noted as dirty and disgusting to one of the cleanest hotels in the area.

Education

Certificate Program in Recruiting and Talent Acquisition ECornell University - Remote

August 2021 to Present

Idaho Nursing Assistant Certificate

NIC - Sandpoint, ID

August 2019 to October 2019

Education

University of Phoenix Online

2006 to 2008

Diploma

University of Phoenix Online - Emporia, KS

1999 to 2002

Skills

• Microsoft Office (5 years)

• Multi-Line Phone System (5 years)

• Customer Relationship Management (2 years)

• Customer Service (10+ years)

• Hospitality Management (4 years)

• Administrative Assistant (6 years)

• Social Networking (7 years)

• Data Entry (10+ years)

• Certified Nursing Assistant

• Home Health

• HHA

• Typing

• Typing (10+ years)

• Phone Etiquette

• Meeting Facilitation

• Profit & Loss

• Management

• Senior Care

• Accounting

• Human Resources

• Recruiting

• Budgeting

• Payroll

• Accounts Receivable

• Accounts Payable

• Manufacturing

• Interviewing

• Research

• General Ledger Accounting

• General Ledger Reconciliation

• Medical Billing

• Office Management

• Pricing

• Quality Assurance

• Microsoft Excel

• Hotel experience

• Hotel management

• Hospitality

• Management

• Vendor management

• Accounting software

• Restaurant management

• Account reconciliation

• Events management

• Financial report writing

• Forecasting

• Team management

Military Service

Branch: Navy

Service Country: United States

Rank: E-3

July 2003 to September 2005

Honorable discharge due to disability.

Certifications and Licenses

Guest House GM Training

March 2013 to Present

Brand Specific GM Training.

CASA

October 2016 to October 2017

Court Appointed Special Advocate for children and youth in the foster care system. Family Support Partner

August 2016 to August 2017

Certificate of 40 hours of Training.

PRIDE

November 2016 to May 2017

Certificate of Training Foster Adoptive Parenting

Resonable Prude and Parenting

March 2016 to Present

Sex Trafficking in America

March 2016 to Present

Empowered to Connect

April 2017 to Present

2 Day intensive training

Confidentiality Training

2017 to Present

Respite Care Provider

2017 to Present

CPR

CNA

Assessments

Direct Care — Highly Proficient

November 2019

Showing sensitivity and enthusiasm while providing care to patients. Full results: Highly Proficient

Scheduling — Familiar

August 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar

Data Entry: Accuracy — Highly Proficient

August 2020

Entering data quickly and accurately

Full results: Highly Proficient

Call Center Customer Service — Expert

August 2020

Applying customer service skills in a call center setting. Full results: Expert

Work Style: Reliability — Familiar

August 2020

Tendency to be dependable and come to work

Full results: Familiar

Typing — Familiar

August 2020

Transcribing text using a standard keyboard

Full results: Familiar

Nursing Aide Skills — Expert

November 2019

Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Expert

Administrative Assistant/Receptionist — Familiar

May 2020

Using basic scheduling and organizational skills in an office setting. Full results: Familiar

Analyzing Data — Familiar

August 2020

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Familiar

Verbal Communication — Proficient

August 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Data Entry: Attention to Detail — Familiar

August 2020

Maintaining data integrity by detecting errors

Full results: Familiar

Medical Billing — Proficient

August 2020

Understanding the procedures and forms used for medical billing. Full results: Proficient

Customer Service — Highly Proficient

August 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Management & Leadership Skills: Planning & Execution — Proficient August 2020

Planning and managing resources to accomplish organizational goals Full results: Proficient

Supervisory Skills: Motivating & Assessing Employees — Highly Proficient August 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

Secretary to the Board of Directors for Sandpoint Affordable Football League February 2018 to July 2018

7B Women

November 2018 to Present

CASA

November 2016 to February 2018

Additional Information

CNA Certification Number

ID000031096E

Contact this candidate