Customer Service Chase Bank
Resume:
Renesha S. Nelson
**** ********* **** *** *** Bossier City, LA 71112
318-***-****, **************@*****.***
EXECUTIVE PROFILE
Over 13 years of experience in the hospitality and customer banking industries. Proven success in providing exceptional customer service, leading teams and achieving goals and objectives. Highly motivated service professional with the proven ability to cultivate and maintain long term customer relationships. Exceptional interpersonal skills with the know how, confidence and ability to take on new career endeavors.
PROFESSIONAL EXPERIENCE
Capital One Bank, Bossier City, LA
Branch Ambassador, June 2016-Present
Open accounts for new customers and prepare new account paperwork, applications and request the required identification
Identify the needs of new and existing customers and offer appropriate services currently available
Ensures a consistent optimal customer experience, including handling customer’s transactional needs. This may include sharing responsibility for greeting customers
Ownership and resolution of customer issues
Process and post various loan payments, record information in the database and issue a receipt confirming the transaction
Assist in community awareness events to increase bank outreach and foster new business opportunities
Process, monitor, and validate coin and currency amounts in the vault according to company standards and regulations
Receives, places, and fulfills orders from the Federal Reserve Bank and internal units to maintain required levels of cash.
Horseshoe Casino, Bossier City, LA
VIP Concierge (Marketing), October 2013 – June 2016
Guest check in / check out
Ambassador for the company
Compliance
Operational and service goals of department
Mentored new desk clerks
Service recovery
Exceptional customer service
Expedited service to elite customers
JP Morgan Chase (Chase Bank), Shreveport, LA
Assistant Branch Manager, September 2012 – October 2013
Assists the branch manager
Serves as compliance coordinator
Responsible for meeting personal and branch sales goals
Assists Branch Manager with hiring/discipline/firing decisions
Provides customers financial advice and guidance
Makes override decisions
Makes lending decisions
Responsible for all facets of compliance and audit
JP Morgan Chase (Chase Bank), Shreveport, LA
Personal Banker, August2010 – September 2012
Offered customers advice and guidance
Opened new accounts and/or banking products
Performed maintenance on existing customer accounts and/or banking products
Provided overrides
Maintained customer relationships
Made lending decisions
Was responsible for meeting aggressive sales goals
JP Morgan Chase (Chase Bank), Shreveport, LA
Teller II, April 2009 – August 2010
Offered customers advice and guidance
performed banking transactions for customers
Balanced and reconciled daily
Maintained customer relationships
Responsible for meeting operational and referral goals
Horseshoe Casino, Bossier City, LA
Front Desk Clerk, May 2005 – April 2009
Guest check in / check out
Ambassador for the company
Compliance
Operational and service goals of department
Mentored new desk clerks
Service recovery
Exceptional customer service
Reconciling and balancing of cash drawers
EDUCATION
Louisiana State University Shreveport– Shreveport, LA
2005-2009 (Finance)
Louisiana State University in Lafayette– Lafayette, LA
2004-2005 (Finance)
Plain Dealing High School – Plain Dealing, LA
2002-2005 (Diploma) Valedictorian
Hobbies
Baking
Reading
Spending time with family
AVAILABILITY
May 2022
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