RAJASEKAR.P

*/**, *, *** ***** Barathidhasan Nagar Hosur 635109 adrtiq@r.postjobfree.com

Mobile : +91-999******* / 877-***-****

Leverage 11+ years of experience—including 7 years of Sr.Engineer (Technical support) & 3 years in Team Lead, communication, system operations, Client service management.

Consulting, analyzing, Planning and managing IT systems & Operations.

Proven leader adept at building and motivating teams to achieve results and complete projects on time and within budget.

A+ & N+ (IIHT Certified) CCNA (HCL-CDC CERTIFIED)

PROFESSIONAL EXPERIENCE

HIMAVASINI HYUNDAI, HOSUR Mar21 – Till Date

Operation Manager

●Responsible for GDMS entries for enquiry, booking.

●Troubleshooting for IT related devices.

●Marketing & Corporate Claims

●Marinating of employee’s User management in GDMS

● Publishing daily ETBR reports as per GDMS

CLAY TELECOM; BANGALORE, KA Mar17 – January 20

Sr.Escalationt Engineer

●Resolving ticket’s generated in the ERP, and take effective action

●Working on Portals like Global Passport, Europe Premier, U.S.A & UK country Portals to solve the issues.

●CDR report generation generated by the Network both Europe & U.S.A (T-Mobile).

●Interacting with the Network through their Chat process & through phone to solve the Issue within the TAT.

●RAF preparing through ERP once the SimCards is issued to the clients.

●Assisting the clients over phone, chat.

●Interacting with Vendor for purchase of stock & shipment.

●Assets management & track record.

●Vendor management.

C.S Broad Band; Hosur, TN Mar16 – Feb17

Team Leader

● Develop a strategy the team will use to reach its goal

● Provide any training that team members need

● Communicate clear instructions to team members

● Listen to team members' feedback

● Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed

● Manage the flow of day-to-day operations

Bin Harkil Company Ltd; Jeddah, Saudi Arabia Dec14 – Jan16

Tech Support Executive

●Provided business with efficient support – Responded to phone calls, emails.

● Installed software, configured and tested clients PC’s, analyzed functionality of peripheral.

● Worked closely and effectively at client area to replace/repair defective hardware and software.

● Instructed and trained end-users regarding computer literacy.

●Collaborated with team to optimize working environment.

●Ran routine phone troubleshooting and configuration

●Installation of Os (Windows7,10) &Network Components

● Network maintenance – scheduling of maintenance procedures.

● Technical support.

●Assisted in customizing the network as per requirements by adding new applications and programs to existing networks.

●Ensured that the installed applications and network functioned properly and sorted out minor issues such as insufficient speed and crashes.

●Troubleshooting & support through Remote

●Inhouse installation of Os (Windows 7)

●Inhouse installation of Network printers & Printers

●Configuration of Ms Outlook

Madhucon Granites; Hosur, T N Apr12 – Oct14

System Engineer

●Computer Hardware & Software Maintenance

● Installation and troubleshooting windows operating system

● Worked in coordination with team members to decrease key IT problems and complete assigned projects.

● Performed maintenance on copy machines, Xerox scanner, printers, etc

● Performed server updates on a regular basis

● Performed troubleshooting, diagnosing, solving and replacing parts

● Repaired and upgraded old installed systems; configured new systems

● Installation of Windows Os (windows 7)

● Installation of Network Printers & Printers

● Installation of Ms office 2007,2010

● Installation & configuration of Ms Outlook

● Troubleshooting Windows & other software issue through direct & through remote support.

APC by Schneider Electric; Bangalore, KA Dec10 – Mar12

Team Lead

●Computer Hardware & Software Maintenance

● Installation and troubleshooting windows operating system

● Service of printers Hp, Wep Etc

● Local Security Policies for Clients

● Operated and maintained department's computer network, computer-aided drafting equipment, and other related computer hardware

●Maintaining, Trouble shooting & Repair of printer/scanner (Network & Desktop Peripherals

●Have scheduled, prioritized and allocated the work on a daily basis.

●Sharing the knowledge about the new learning’s within the team.

●Support team members through on-the-job training

●Resolve problems and conflicts positively

●Provide clear purpose and direction to your team

● Installation of Windows Os (windows 7)

● Installation of Network Printers & Printers

● Installation of Ms office 2007,2010

● Installation & configuration of Ms Outlook

Aro Granite Industries Ltd; Hosur, TN Apr08 – Nov10

EDP Executive

●Computer Hardware & Software Maintenance

●Installation and troubleshooting windows operating system

●Responsible for preparation of daily & monthly Reports in Quality Control dept.

●Service of printers Hp, Wep Etc.

Great Eastern Impex; Bangalore, KA June06 – Apr08

Service Engineer

Hardware Serviced: Bar Code Printer, C. C. D Scanner, Antivirus Solutions, OS Installations

●Servicing of Bar code printer, C.C.D Scanner etc

●Operated and maintained department's computer network, computer-aided drafting equipment, and other related computer hardware

●Get feedback from customers and engineers to contribute to the nonstop improvement of service & equipments.

●ISO compliant at all times.

●Maintaining, Trouble shooting & Repair of printer/scanner (Network & Desktop Peripherals

●Have scheduled, prioritized and allocated the work on a daily basis.

●Sharing the knowledge about the new learning’s within the team.

●Take care of Customer Queries by direct visit to the place or through cold calling.

●To escalate Process & System related issues to Service Manager.

●Maintenance of Various agreements related to Printers.

EDUCATION & CERTIFICATIONS

Qualification : Diploma Engineering in Electrical and Electronics Engineering

Institute Name : Er.Perumal Manimekali Polytechnic College (Hosur, Tamil Nadu)

Professional Qualifications:

COURSE : CCNA (Cisco Certified Network Associate) from HCL CDC

PROJECTS DONE:

Project Taken : I.R Based Remote Controlled Motor for Braking, Inching, Jogging, Forward, Reverse, On & Off.

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