Customer Service Support

OBJECTIVE

Dedicated customer service professional with over 32 years of effective conflict resolution, highest-quality customer communications, and the ability to evaluate the needs of the customer. Seeking to use my wealth of experience, knowledge, and eagerness to learn to attain employment at your company.

CORE COMPETENCIES

Reliable and Hardworking Attentive and Organized

Excellent Collaborator Customer Support and Relations

Assistant of Training and Development Filing, Scanning, and Faxing

Great Team Player and Independent Worker Adaptable to Change

Excellent Multi-Tasker Time Management

TECHNICAL COMPETENCIES

EZR Computer Software, Advanced Typist (65 WPM), Intermediate User of MS Office Suites, Compass Computer Software

EXPERIENCE

UNITED AIRLINES 11/1988 – Present

Customer Service Specialist

Assist with booking and managing flight reservations.

Handle 50+ customer interactions daily while providing detailed information to passengers regarding United Airlines’ products and services.

Provided information regarding itinerary changes, baggage concerns, and questions about United’s customer loyalty program.

Training of new employees in how to use EZR, Compass, and Shares software, input of customer data, and how to manage customer accounts.

Maintained an average of 98% in quality assurance productivity.

Collection of payments for flight reservations and modifications.

UBER DRIVE/UBER EATS 04/2020 - Present

Commuter

•Picking up passengers to safely transport them to their desired destination in a timely manner.

•Maintain a clean vehicle, driving record, and platinum status every quarter.

•Review orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.

•Load, transport, and deliver items to clients or businesses in a timely manner.

EDUCATION

ANDREW JACKSON HIGH SCHOOL Jamaica, NY

High School Diploma, June 1985

KARLA LEWIS

2412 La Lar Lane, Pensacola, Fl 32534

Cell: 813-***-**** Email:********@**.***

KL

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