Rita Jones

Customer Care Representative

Raleigh, NC 27601

adrtfg@r.postjobfree.com

919-***-****

Summary Of Qualifications:

Detailed-oriented Professional Processing Assistant bringing over 15 years of experience in the following.

Excellent ability to gather, organize, and analyze statistical data and generate reports.

Flexible working independently or with a team.

Knowledgeable with billing and data processing experience. Excellent interpersonal skills.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Conduent - Cary, NC

November 2018 to February 2019

Answered inbound calls from the public concerning there flexible spending accounts, helped customers with navigating on the website through co-browsing, gave information on their balance, and many other requests.

Inspector

AsteelFlash Group - Morrisville, NC

August 2017 to October 2018

Inspected our product to make sure there were flaws in product, make sure it was able to be properly used before being shipped out for sale, worked on assembly line with product to be shipped out properly.

City Bus Driver

Go Durham

April 2016 to July 2017

Pre-trip bus before each route. Transported the citizens of Durham, NC to and from their destination throughout the city. Advised people of routes they should take. Assisted those in wheelchairs to make sure they were secure on the bus ride.

Bus Driver

Wake County Public School System - Raleigh, NC

August 2014 to April 2016

Performed pre-trips on the buses on daily basis. Transported students to and from school in a safety manner. Kept a daily log on the bus, if there were anything wrong with the bus. Kept a daily log of how many students rode the bus each day and named of students. Made sure the bus was cleaned after each route in the morning and afternoon shifts.

Processing Assistant

C.L. Collins Bailbonding Company - Raleigh, NC

April 2011 to August 2014

Manager for bail bond company, did all paperwork on defendants they bonded out of jail, correspondence letters, phone calls to defendants of upcoming court dates, filing, answering phones, ordering supplies, made sure all bills were paid in a timely manner, collected payments from defendants, made payment arrangements. Also many other task in the office Customer Care Representative

Humana/Rightsource - Raleigh, NC

July 2010 to June 2011

Placed orders for members to receive medications through the mail order service. Advised members of medications and benefit plans.

Advised members of medications available to be filled. Information Processing Assistant IV

North Carolina Division of Motor Vehicles - Raleigh, NC January 2006 to April 2009

Executed daily operations of keying in citations.

Provided information regarding customers drivers license. Kept records of inbound and outbound phone calls.

Informed customer when drivers license would be restored. Deputy Clerk

Wake County Clerks Office - Raleigh, NC

May 1995 to June 2004

Performed clerical duties in the court of law.

Executed daily operations of sending out orders for arrest. Prepared calendar for court each day.

Examined legal documents submitted to court.

Prepared case folders, filed, and routed documents. Recorded case disposition.

Education

BS in Criminal Justice

Saint Augustines College - Raleigh, NC

1995

Certifications/Licenses

Class B CDL

Assessments

Customer Service Skills — Proficient

January 2019

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/share_assignment/gmoodmr7ejm58yp7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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