PERSONAL INFORMATION

Name: Patti R. Rayner

Sex: Female

Marital Status: Married

Address: *** *. ****** ** ******, MS 39046

Phone: 601-***-****

PROFESSIONAL TRAINING

**** ***** **. ****

**/***7 Administrative Support Assistant Certification Levels I-III

06/2008 Continuing Education at Holmes Community College-GPA 4.0

06/2009 Virginia Commonwealth University- Certification in collaboration with the Social Security Administration

06/2017 Executive Support Assistant Certification Levels IV-VI

WORK BACKGROUND

2003-Present Mississippi Department Rehabilitation Services Madison, MS

2000-2003 State of Mississippi/Jackson Public Schools Jackson, MS

1990-2000 State Farm Insurance Jackson, MS

EXPERIENCE

Staff Officer I- Mississippi Department of Rehabilitation Services, Office of Vocational (OVR)

Support Vocational Rehabiliation Director, Run statistic, finance, and budget reports. Orginize and maintain request for leave, time-clock, itineraries, travel documents for over 25 employees. Over sees and assist with 425 positions on personnel information.

Projects Officer-SSA/VR Cost Reimbursement/Ticket To Work Coordinator & Certified Community Work Incentives Coordinator with (Mississippi Department of Rehabilitation Services/Selected Social Security Services)

Handle all aspects of the Social Security Reimbursement Program and Ticket to Work Program. One million dollars in reimbursements back into the agency two years in a row. Prepare required financial, statistical and program reports. Provide support and assistance to the M-PIC/WIPA Project and staff. Perform other duties, special projects, and reports as assigned. Completed Certification for Work Incentives Planning and Assistance in collaboration with Social Security Administration.

Administrative Assistant- Mississippi Department of Rehabilitation Services

Vocational Rehabilitation for the Blind (OVRB)

Assist the Regional Manager in: Reviewing and processing Statistical reports such as: Authorizations, Requisitions, Travel Vouchers, Attendance Logs and Itineraries from 8 Counselors, 5 Assistants and a Facility Manager. Special Projects/Reports (i.e. Quarterly Training, Program Evaluation Quarterly reports. Act as a liaison with Clients and Counselors. Distribute funds to each counselor’s caseload. I provide assistance to our agency personnel and to the public and implement and train personnel in adhering to policy and procedures.

Secretary Principal (DFA)/Transportation Specialist (JPS)

Responsible for maintaining personnel records, reports and files on: hiring pay, classification, promotion, termination, performance evaluation, leave and worker’s compensation claims. Compile, organize and record maintenance on all buses and vehicles for Jackson Public Schools. Maintained; law enforcement documents, dispatched police and created photo badges for the Legislators, Legislators’ staff and DFA employees. Reserved The Capitol upon request. Maintained records for all logged in calls for repairs.

Insurance Representative/Manager

Conduct interviews with applicants. Perform administrative task including preparing and processing all lines of insurance application and filing claims. Verify and evaluate data, determine eligibility using applicable agency policies and procedures: send appropriate notification. Explain and interpret policy and procedures to clients. Insurance applications for Mortgage Loan closings and provide finance products and determine financing for retail customer base.

CERTIFICATIONS/AWARDS

PUBLIC RECORDS MANAGEMENT

POSITIVE WORKPLACE ENVIRONMENT

TIME WELL SPENT

DEALING WITH DIFFICULT CUSTOMERS

MOTIVATION/BURNOUT

STRESS MANAGEMENT

RIGHTS AND RESPONSIBILITIES

ASCP CONFERENCE 2007

ADVANCED CULTURAL DIVERSITY

CULTURAL DIVERSITY

ADMINISTRATIVE SUPPORT CERTIFICATION PROGRAM- LEVEL I-III

EXECUTIVE SUPPORT CERTIFICATION PROGRAM LEVEL- IV-VI

HOW TO MANAGE MULTIPLE PRIORITIES

OVERVIEW OF GOVERNMENT PROCESSES

WRITING ADVANTAGE

AWARD FROM DIABETES FOUNDATION

ADDITIONAL INFORMATION

Computer Skill include but not limited to Microsoft office (Word documents, Excel Spreadsheets) and internet

Certified as Community Work Incentive Coordinator in collaborating with Social Security

Thirty One years experience in administration

Works well alone and/or alone

Energetic, hard working, willing to learn

Strive for Excellence

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