Tammy Brown Zellers

**** ********* ****

Cantonment, FL 32533

850-***-****

adrtdy@r.postjobfree.com

Objective

To obtain a position that will enable me to use my experienced customer service and organizational skills and ability to work well with others. I am self-starting and take initiative and pride in my work. I am optimistic, goal orientated and a team player. I am reliable and have flexible work hours and open to new experiences and challenges. Education:

• Pensacola State College--Diploma

• Pensacola State College--General College Studies Experience:

August 2019 – Present

Uber/Lyft Driver Florida/Alabama

Transport clients from one destination to another. Conduct vehicle maintenance checks regularly. Use navigation apps to determine the optimal route for each client. Interact with clients in a friendly and professional manner. Pick up and drop off clients in a punctual and reliable fashion. Maintain accurate monthly mileage records. Assured that the vehicle is maintained in excellent condition and cleaned regularly. Maintain neat and clean appearance and provide excellent customer service to my clients.

July 2019 – December 2020

Buc-ee’s Robertsdale, AL

Greet customers entering the building to provide a friendly customer environment by being reliable, friendly, and energetic in a high-volume store. On the job as a cashier, you come to acquire exemplary cash handling and quick-thinking skills when working with money and customers. Count money in cash drawers at the beginning of the shifts to ensure that the 2

amounts are correct and that there is adequate change. Maintain clean and orderly checkout areas and complete other general cleaning duties. Receive payment by cash, credit cards or automatic debits. Assist with duties in other areas of the store, such as brewing coffee, dusting and restocking cigarettes. Create a world-class experience for customers using top-notch communication skills. Maintain excellent attendance record consistently arriving to work ahead of time. Worked with all customers to understand needs and provide excellent customer service in an extremely busy atmosphere.

July 2018 – July 2019

Alorica/Verizon Pensacola, FL

Service Representative for the Verizon division of Alorica handling business, national and consumer accounts. Maintain up to date knowledge regarding Verizon products and services. Respond to customer questions about Verizon services, equipment, promotions and billing. Enhance customer retention and satisfaction by providing outstanding and prompt customer service. Take customer calls and complete service orders. Understand customer needs and recommend appropriate solutions. Address and resolve customer concerns promptly. Handle large volume of customer calls efficiently. Handle customer requests for payments, activations, upgrades and other services. Handle problems with customers regarding their bills and detailing bills. Handle all customer issues with their devices and bills to keep the customer happy. Run applications and trouble shoot problems with devices. August 1999 – July 2018

Owner Ms. Tammy’s in Home Child Care Cantonment, Fl With more than 19 years of experience ensuring that children are properly cared for while at a day-care facility. Provide basic care preparing healthy meals and snacks and teaching important early developmental skills. Provide a safe, clean and positive learning environment for children. Specialize in maintaining ongoing communications with parents. Conferred with parents regarding facility activities, policies and enrollment procedures. High level of patience with immense love and compassion for children. Develops and oversees daycare safety regulations. Managed general housekeeping duties including feeding, changing diapers, nap time and clean up. Establish policies and procedures to maintain a constant environment. Implementing and planning programs for the daycare. Maintain all business records and activities of business to include record keeping on individual children daily. Maintain annual tax records for clients. 3

January 1998 – July 1999

Pharmacy Tech CVS Pensacola, FL

Swiftly and correctly calculated dosages, dispensed medications, prepared prescription labels and filled prescriptions for approval by pharmacists. Used the pharmacies proprietary computer program to access prescription information including patient and prescriber data, drug selection, and insurance billing. Research and resolve dosage conflicts, harmful drug interactions, insurance issues, to ensure patient safety and wellness. Provided outstanding customer service building rapport to insure customer retention. Received and stored incoming inventory, verified quantities against invoices, and checked for outdated medications. Performed clerical tasks such as filing, answering phones, operated cash register, maintaining prescription records and composing letters. Communicated with health-care providers, insurance companies and patients. April 1996 – December 1997

Customer Service Disney Outlet Foley, AL

Greeted customers in a friendly and timely fashion. Recommend merchandise to customers based on their needs and preferences while ensuring an entertaining, fun and dynamic experience. Responded to customer questions and requests in a prompt and efficient manner. Processed shipments for orders. Productive flow to ensure the sales floor was full and organized while promoting a safe working and shopping environment. Processed sales transactions via cash or credit card payments with POS system as well as returns and exchanges. Maintained stock room inventory to ensure availability of stock. Completed all point of sales opening and closing procedures to include counting the contents of the cash drawer at end of shift. June 1995 – April 1996

Floor Manager Shoney’s Pensacola, FL

Oversee entire restaurant. Maintain an “A” Department of health grade by maintaining high standards of quality control, hygiene and health and safety. Oversee salad and hot bar for quality control. Train front of house staff on how to provide professional food service and sell menu options. Make sure food is prepared correctly and delivered to customers in a timely manner. Fill in as a server and busier when necessary. Oversee all customer complaints and assist the problem accordingly for the best benefit of the customer and reputation of the restaurant. Cash out customers in a friendly manner ensuring their experience were positive. Monitor inventory and be sure restaurant well stocked. Completed all opening and closing procedures to include counting the contents of the cash drawer at end of shift. 4

June 1993 – January 1995

Floor Manager Denny’s Pensacola, FL

Oversee entire restaurant and personnel. Assigned waiting personnel on areas for their shift. Maintain an “A” Department of health grade by maintaining high standards of quality control, hygiene and health and safety. Train front of house staff on how to provide professional food service and sell menu options. Make sure food is prepared correctly and delivered to customers in a timely manner. Fill in as a server, cook and busier when necessary. Oversee all customer complaints and assist the problem accordingly for the best benefit of the customer and reputation of the restaurant. Cash out customers in a friendly manner ensuring their experience was positive. Monitor inventory and be sure restaurant well stocked. Completed all opening and closing procedures to include restocking items as needed and counting the contents of the cash drawer at end of shift.

September 1991 – August 1993

Waitress O’Charley’s Pensacola, FL

Delivered exceptional service by greeting and serving customers in a timely friendly manner. Assisted guest with menu choices in an informative and helpful fashion. Maintained current knowledge of current menu options, garnishes, ingredients and preparation methods. Appropriately suggested additional items to customers to increase restaurant sales. Regularly checked on guests to ensure satisfaction with food and beverage items. Worked closely as a team with kitchen staff to ensure accuracy of food. Partnered with team members to serve food and beverages that exceeded guests’ expectations. Cleaned bars, work areas and tables as needed. Correctly calculate charges issued checks and collected payments. Completed closing duties to including restocking items and closing out the cash drawer. August 1988 – August 1991

Floor Manager Shoney’s Pensacola, FL

Oversee entire restaurant. Maintain an “A” Department of health grade by maintaining high standards of quality control, hygiene and health and safety. Oversee salad and hot bar for quality control. Train front of house staff on how to provide professional food service and sell menu options. Assign waitress personnel sections for their shift. Make sure food is prepared correctly and delivered to customers in a timely manner. Fill in as a server and busier when necessary. 5

Oversee all customer complaints and assist the problem accordingly for the best benefit of the customer and reputation of the restaurant. Cash out customers in a friendly manner ensuring their experience was positive. Monitor inventory and be sure restaurant well stocked. Completed all opening and closing procedures to include counting the contents of the cash drawer at end of shift.

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