Customer Service Delivery

CURRICULUM VITAE

KOFI MENSA JONES

Tel: 023*******, 027******* e-mail:**************@*******.**.**

OBJECTIVE

To work in a stimulating and challenging environment where my knowledge and talent will contribute positively to company’s objectives and also enhance my personal development. PERSONAL DETAILS

POSTAL ADDRESS P. O. Box AN 6153, Accra - North

CELL PHONE NUMBER 023*******, 027*******

DATE OF BIRTH 24th July, 1987

QUALIFICATION

2020-2022

Kwame Nkrumah University of science and Technology – Kumasi MSc. Logistics and Supply Chain Management (Distinction) 2006-2010

Kwame Nkrumah University of science and Technology – Kumasi BSc. Mathematics (2nd Class Upper Division)

2001-2004

Adisadel College – Cape Coast.

SSSCE (General Science)

PERSONAL QUALITIES

Excellent numeracy and literacy skills.

Articulate with strong communication and organizational skills.

Excellent negotiation skills

Able to learn and comprehend complex business driven transactions, systems and methods quickly.

Ability to help, yet remain calm when dealing with emotional, irate, and difficult customers in a professional manner

Proficient in the use of MS Office (2007 & 2010), Inventory Management System

(IMS), Point of Sales Manager (POS Manager), CRM applications and ERP. EMPLOYMENT HISTORY

Omni Group, Accra

May 2018 to Date (Senior Pricing Officer)

Prepare and Distribute quotations to clients.

Request for quote from suppliers and follow up with purchase orders.

Sourcing and procuring of materials.

Manage the execution of all contracts (Government contracts and ECG contracts)

Negotiate with suppliers to get the best possible price

Source for materials on BoQ for all projects

Ensure all supplier payments are done in time

Prices chemical, CCUs and other items (in consultation with Managing Director).

Monitor competitively and profitability the product prices.

Monitor competitors pricing for similar product/services for guide in decision making.

Send Pro-forma invoice to client.

Follow-up on the original invoice sent to client and prepare a weekly report for submission to Commercial Manager.

Track Purchase Orders (P.O) both incoming and outgoing.

Assist in the pricing negotiations of customers’ proposals.

Maintain and update pricing history database on a regular basis.

Prepare and update price list on a monthly basis.

Reconcile clients’ chemical order and updates them on shipping schedule on weekly basis.

Partner with purchasing buyers, products managers and sales organization to assure profit-maximizing approach to market.

Analyze financial impact of price approach in view of overall history as well as profitability of custom.

Assist on assembly, final production and quality control of pricing proposals.

Any other duties assigned.

Surfline Communications Limited

August 2015 to April, 2018 (Service Delivery Officer)

Coordinate and direct the activities of the service delivery team to ensure set goals are achieved.

Sell Surfline products to customer since I was the first point of contact in the the Surfline, Takoradi

Research, diagnose, troubleshoot and identify solutions to resolve customer issues.

Forecast inventory requirements, assess risks and continuously monitor stock levels in the vault and order the required stock within reasonable time to ensure stock availability at all times.

Sell stock to Distributor in the region.

Assist Shop Manager in developing programs for managing customer interaction to ensure excellent customer service delivery and in consultation with Shop Manager, develop winning strategies for increasing market share, profitability and strong brand equity.

Plan and coordinate daily, weekly and monthly stock taking. Prepare daily, weekly and monthly summary of sales for each product.

Troubleshoot 4G LTE devices and give customers solutions.

Activate 4G LTE Sims for customers after purchase to enable customers enjoy the technology.

Sell Surfline product and services to customers with its benefits to achieve monthly sales target.

Keep proper records of daily stocks and reconcile it with the daily cash sales.

Provide after sales support to customers to ensure customer retention.

Implemented company procedures and practices to eliminate or minimize cost and losses.

Ensured customers are aware of the different value added services as well as their cost and benefits.

Assist Shop Manager in developing programs for managing customer interaction to ensure excellent customer service delivery and in consultation with Shop Manager, develop winning strategies for sales optimization.

Assist shop manager with monthly stock taking and monitoring of stock level.

Follow up on customer queries and complaints to ensure quick resolution.

Glo Mobile Ghana Limited, Takoradi

January 2013 to July 2015(Customer Service Officer/Regional Stock Controller)

Forecast inventory requirements, assess risks and continuously monitor stock levels in the vault and order the required stock within reasonable time to ensure stock availability at all times.

Work closely with Operations, Treasury and Finance and Regional Sales Manager for operational excellence and profitability

Plan and coordinate daily, weekly and monthly stock taking. Prepare daily, weekly and monthly summary of sales for each product and send copies to Gloworld Account and Treasury Department.

Assist Shop Manager in developing programs for managing customer interaction to ensure excellent customer service delivery and in consultation with Shop Manager, develop winning strategies for increasing market share, profitability and strong brand equity

Coordinate effectively and ensure quick, accurate and safe movement of inventories between Main warehouse, other 24 Regional Warehouses and Dealer operators.

Educated customers to ensure they understood the features of the various services, products, accessories and promotional offers available

Gave after sales service support to customers on purchased modems, routers, phones, etc

Kept proper daily records of cash and all other relevant transactions.

Implemented company procedures and practices to eliminate or minimize cost and losses.

Ensured customers are aware of the different value added services as well as their cost and benefits.

Ghana Ports and Harbours Authority, Takoradi

October 2010 – August 2011 (National Service)

Key Roles:

Striking and vetting of import and export manifests of vessels to develop total number of containers handled for revenue office to prepare billings to shipping. Lines. .

Receive complaints on short-landing and short-shipping commodities from customers and facilitate tracking, location and loss recovery.

Receive information from shipping agents on dispatched manifests to alert stevedoring agencies prepare the requisite logistics to handle and store of cargoes appropriately.

Preparing royalties for billing bySafe bond and retrieve revenue for GHAPOHA.

Deal with timesheets and preparation of labour handling summaries to calculate port productivity.

Social Security and National Insurance Trust, Takoradi June 2009 – July 2009 (Industrial Attachment)

Key Roles:

Preparing Monthly reports on defaulters companies and amount retrieved. .

Negotiate with customers on the terms of payment of their defaulted social security contributions.

Receive complaints from defaulting customersand prepare new repayment schedules to be discussed with my superiors.

British American Tobacco Company Limited, Takoradi. September, 2005 – June 2006

Key Roles:

Check the moisture content of the tobacco leaves from the green leaf threshing plant’s laboratory and Advice Company’s mechanic on the plant’s regulation.

FURTHER TRAINING

Occupational Health and Safety at the workplace.

Organized by G.P.H.A at Takoradi

Perceptions, Values and Beliefs at the workplace.

Organized by G.P.H.A at Takoradi.

REFERENCES

Available on request

Contact this candidate