Customer Advocate Relations Specialist
Resume:
Career Focus
Summary of Skills
Accomplishments
Lee Battle
Panama City, FL 32404
H: 850-***-****
adrtd0@r.postjobfree.com
Over 7 years I've been committed to being successful becoming pressurized like a diamond and no long a person who runs from problems. I have found success is not rewarded by such actions by running, but by those who dare to create solutions to problems. I challenge myself everyday to be more involved in peoples lives and build relationships through their problems. Engagement, Listening, and Creative thinking can change angry and hopeless feelings of others into a smile of relief when you are 100% committed and believe you can make a difference. I worked in an industry for 2 years that was very hazardous to my health for a lumber processing plant. I worked 12 hours a shift and was responsible for preventive maintenance on all machinery. What has changed about my life is propose and value. It was average where someone else opinion of my worth was all that mattered on how good I got rewarded or paid. I'm now in complete control of my worth and it's only the person with a problem that I'm helping solve their problem opinion matters. Conflict resolution techniques
Client relations specialist
Training and development
Scheduling
Microsoft Office proficiency
Advanced clerical knowledge
Critical thinker
Sales presentation
CRM software
Filing and data
ADP software
Working
E-Learning application development
Long-term care expert Skilled
negotiator
Dealer socket software
DSA software
Proper phone etiquette
Articulate and well-spoken
Professional and mature Appointment
setting
Staff leadership and development
Strength in financial planning
Listening skills
Hospitality expertise
Grant Cardone scholar
Customer advocate
Complaint handling and resolution
Received the “Mark of Excellence” award for 6 consecutive years for outstanding sales performance.
Qualified for 5 quarterly sales bonuses by exceeding sales target by 75%. Salesman of the Month 6 times winning over 22 member sales staff GM Professional ring of honor award winner.
Top 10% in sales of region and Panhandle District. Surpassed all sales goals by 25% for Panhandle region. Increased sales by 15% over a two year period for 7 years. Client Interface
Client Interface
Professional Experience
Education
Professional Affiliations
Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.
Collaborated with prospective clients to prepare efficient product marketing strategies and close deals on business development. January 2008
to
Current
Bill Cramer Chevrolet Cadillac Buick GMC Panama City, FL Sales and Leasng Consultant
10X rules of engagement with massive push to find problems. Solving problems are my daily goals which follow many angry, or frustrated clients needing help. I get really engaged with clients to find out what their issue is and give them another option than they have. I Listen to find information which helps me reach a level of trust which can build a relationship. I build relationships and solve peoples problems for a living. When I have solve guest complaints they tell someone else and then I have job security with a pipeline I've built. January 2006
to
July 2008
Coastal Plywood Company Havana, FL
Millwright/Welder
12 hr Shift laborer using a variety of tool to perform preventative maintenance on lumber processing machinery. Built and disassembled gear boxes, bracing and barricades. Boiler fabricator and welding performed during heavy labor such as re-welding cooker plating, Auger reconstruction and over hauling in high locations. Pipeline welding so sub pump for logs sub-merging treatment. Certified Operator of man lifts and forklifts to Install, repair and rebuild trimmers, grader (lathe) and paneling production line. Installing chains and repair chains, links, and sprockets. I worked in all weather but all work performed was mildly or extremely dangerous so patience and awareness of your surroundings were very important.
1994 Thomas Co.Central High Thomasville, GA, United States High School Diploma
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