Medical Assistant Customer Service
Resume:
JACQUELINE RIVERA
**** ** * ***** ***** Lauderdale, FL 754-***-**** adrtci@r.postjobfree.com
F
Detail-oriented administrative assistant with excellent interpersonal, planning, and customer service skills. Seeking a position where I can utilize my extensive experience in performing general administrative duties.
Qualification Summary
Skilled and dedicated administrative professional with more than 15 years experience coordinating, planning, and supporting daily operational and administrative functions.
EMPLOYMENT HISTORY
Administrative Assistant
6/1/2014 — 5/1/2022
City of Dania Beach/Public Services Department
Payroll
-Reviewed and consolidated payroll timecards, leave requests, overtime forms and requests for shift differential pay, checking for completeness and accuracy in compliance with various union contracts and pay plans.
-Prepared and coded payroll for the department Director’s approval. Finalized payroll and in coordination with the finance department.
-Contacted employees to schedule overtime for after-hour, weekends and holiday shifts.
-Contacted Managers and employees to ensure time sheets were accurate and ready for processing.
-Researched and responded to all payroll inquiries.
-Reviewed timesheets for accuracy.
-Entered timesheet information and data into payroll databases and spreadsheets.
- Experience in New World Logos, Kronos, Quickbooks, and ADP.
-Managed payroll for 70+ employees.
-Addressed and resolved employee concerns regarding payroll in a timely manner.
-Maintained personnel records and information in company payroll software.
Contractual/Policy Compliance
-Coordinated services for City’s two cemeteries, scheduling burial services, corresponding with the families, funeral homes, marker companies and cemetery staff.
-Performed burial searches, create cash receipts in Logos, maintain and update records, applications for burial and marker proof verification, and data entry.
-Coordinated estimates and work orders for City’s sidewalk program in conjunction with the City’s Code Enforcement Division.
-Maintained spreadsheets for management for water accounts, services contracts, sidewalk program, outstanding invoice log, and tracking of permits issued.
-Entered all departmental invoices for payment.
-Reviewed and logged in permits. Updated statuses.
Administration
-Obtained approval from field supervisors to authorize payments and assist with p-card reconciliation monthly. Scanned documents into OptiView.
-Assisted in the preparation and maintenance of departmental budget.
-Operated standard automated office systems, computer, telephones, photocopier/ scanner/facsimile and wide-format mapping scanners. Distribute employee notices and interoffice mail throughout the Department.
-Maintained inventory of office supplies.
Knowledge of Microsoft Office, New World System Logos, Kronos, OptiView, Sunshine 811 Program (Utility Locate Tickets), FormDocs and Cemetery Management System software.
-Created and maintain department digital and paper logs and filing systems to ensure department procedures are followed.
Customer Service
-Answered and managed incoming and outgoing calls, for multiple lines including the Director’s phone line, while recording accurate messages. Greeted numerous visitors including residents, vendors and interview candidates.
-Created work orders, dispatched to appropriate supervisors and staff and follow-up on completion status. Relayed non-City work requests to the appropriate agency’s such as FPL for street lights out and Broward County Traffic Engineering for street signs down.
-Assisted callers with trash issues to include missed pick-ups, bulk trash citations, scheduling removal of debris, and invoicing for violations.
-Interacted with the public, City staff, or vendors in order to obtained goods or services, assisted in using agency or postal delivery services, equipment, programs, and/or facilities, collected fees, answered questions, identified service needs or located missing materials.
-Functioned as a liaison between supervisors, professional staff, department head, other departments and outside agencies gathering and providing information as needed.
-Assisted with quotes from Vendors.
-Assisted staff with ordering uniforms, boots and supplies to ensure City guidelines.
-Maintained gate clicker program and issued clickers to staff.
-Coordinated and attended city events such as: town hall meetings.
-Worked after hours to assist during hurricanes and emergency conditions.
Office Assistant
1/1/2006 — 2/1/2013
Latin American Christian Center (L.A.C.C.)
Administration
-Organized meetings and events.
-Managed office supplies, vendors, organization and upkeep.
-Kept accurate membership records (new members, baptisms, weddings, deaths, etc.)
-Opened and properly distributed incoming mail.
-Maintained contribution and donations.
Processed accounts receivables and payables.
Medical Records Clerk
9/1/2000 — 12/1/2005
Holy Cross Hospital/Source Corp.
Administration
-Sorted and prepared medical records for conversion to electronic format.
-Records management.
Customer Service
-Answered and managed incoming and outgoing calls while recording accurate messages.
-Greeted numerous visitors, patients and vendors.
-Gathered patient information for requests of medical records.
EDUCATION
Concorde Career Institute:
Certificate of Achievement/Medical Assistant: Medical Assistant, 1998
Coconut Creek High School:
GED, 1998
Bilingual – Spanish
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