Customer Service Rural Carrier

Carrie Burmeister

***** ** ** ***

Blue Grass, IA 52726

OBJECTIVE: To grow with USPS and continue to work with the organization.

EDUCATION

General Education

West High School, 1985-1989

EXPERIENCE

RCA (Rural Carrier Assistant)

USPS, Columbus Junction, IA, May 2017-Present

I sorted and organized mail and packages for the numerous customers on my designated route; and delivered in a reasonable timeframe with no errors by diligence and attention to details, resulting in on time and accurate deliveries. Delivered to various homes and businesses on my designated route during inclement weather; as well as the pandemic, by adhering to health guidelines and planning ahead to ensure safety, resulting in on time and accurate deliveries. Collect outgoing mail and packages from my designated homes and businesses on my route and deliver back to the post office in a reasonable timeframe, resulting in on time delivery. De-escalate situations when they arise, by talking with customers and provide information that may help with the problem at hand, resulting in excellent customer service.

Office Manager/Customer Service

CJ Tire & Service, Columbus Junction, IA, January 2013 to December 2019

I oversaw multiple purchases and returns of car parts. I also had clients who had questions about their bill, so I had to explain invoices to customers. Therefore, the result of explaining invoices was building the relationship between myself and the customer. I answered the phone and set up appointments for numerous customers, during busy business hours. I provided excellent customer service, so the customers would feel like they were taken care of. As, a result we had many repeat customers. I made multiple pick ups of auto parts from various wholesalers. I had to ensure accuracy of the order and matching part numbers. As a result, we minimized downtime and waiting.

Customer Service Manager

Party City, Moline, IL, September 2013 to April 2014

I supervised multiple people in a fast-paced environment. I worked next to them and with them providing above and beyond customer service, resulting in team morale. I kept track of numerous items and inventory, while keeping things organized and referencing the inventory sheet. As a result, we were able to keep our store profits maximized. I dealt with a plethora of unhappy customers, by listening and offering the best solution possible, as a result those unhappy customers were able to have their problems solved.

Professional References

Brian?/ Retired Post Master

Geo/ Current Post Master

Gary?/ Retired RCA

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