Thomas E Helmke

912-***-****

adrt9x@r.postjobfree.com

Background Summary: I have over 25 years customer service and food & beverage experience and over 8 years of hospitality experience from training new employees to motivating other team members to sales. I can adapt too many types of people in many types of situations to come to a resolution in providing excellent customer service and satisfaction. I have great time management skills and can handle multiple tasks simultaneously.

Work History:

Krispy Kreme – Myrtle Beach, SC

Multi-Unit General Manager

July 2020 – June 2022

· Responsible for the assigned shop and 4 others in the Myrtle Beach, SC area. Assist all shops with building sales, monitoring expenses, improving customer service scores and coaching / developing management teams at each shop.

Review Monthly and Weekly P&L with shop managers and set plan to improve/adjust accordingly

· Develop, hire, and train Hourly team members and management staff.

· Responsible for enforcing and upholding the strict company standards to provide quality doughnuts and ensuring the production processes are followed.

· Followed Company standards to achieving 25% labor or less, Food Cost of 24% or less, and increased sales by 20%+ over previous year in a pandemic.

Joe's Crab Shack – Savannah, GA

Server / Trainer

August 2019 - February 2020

· Provided exceptional customer service to all customers

· Consistently achieved service/sales goals for customer service and company standards

· Train new hires and assist in providing coaching and development to teammates

· Furloughed due to Pandemic

PayPal – Omaha, NE

Customer Solutions Representative

November 2018 – July 2019

· Handle Customer questions and issues and resolve in a timely and efficient manner

· Cross-trained and upskilled from customer service to disputes & claims to limitations

· Consistently achieve metrics goals for customer service and company standards

· Mentor new hires and assist in providing coaching and development to teammates

ATomMik Diners, Inc dba The Home Plate Diner -Des Moines, IA

UManaging Owner

March 2013 – November 2018

· Owned and operated 3 diners in Des Moines, IA and opened a café in Bellevue, NE

· Built a team of General Managers to operate each diner by enforcing company operating procedures and setting goals to increase sales and minimize cost of operating the restaurant

· Actively worked on Marketing diners and café through Facebook, print ads, radio, and internal restaurant promotions to increase sales and continue growth of the company

· Participated in community events to promote business and network with other local businesses to partner with to build sales and community involvement

· Responsible for motivating and training staff and ensuring exceptional customer service

· Responsible for achieving labor and food costs on a consistent basis.

· Monitoring food quality, responsible for all inventories, ensuring company procedures are followed.

· Responsible for employee scheduling, payroll processing, and Accounts Payable

· Handled all On-Site and Off-Site caterings. Coordinated event menu, set-up, managed event, and tear down

Motel 6 / G6 Hospitality –West Des Moines, IA

General Manager

August 2012 – February 2013

· Responsible for overall operation of property; from sales to front desk, housekeeping, and daily administrative/accounting duties

· Monitor monthly budgets and provide monthly forecasting in keeping with company standards and expectations

Ensure all brand standards are followed to provide great guest experience, associate satisfaction, quality assurance, and asset protection

Hyatt Place – Des Moines, IA

First Assistant Manager

October 2010 – August2012

· Assisted in opening of Hotel, from order products and set-up accounts for services, setting/cleaning rooms and hire and training all employees to open – Hotel opened December 2010.

· Directly responsible for the success of F&B, Housekeeping, and Front Office departments.

· Coordinated and managed all banquet events from set-up, oversee the event, and tear down

· Consistently achieve month F&B goals; Food 35%, Beverage 25%, monthly inventories and weekly F&B orders

· Responsible for daily operations of the hotel and to achieve goals set for revenue, house profit, and RevPAR.

· Ensure all Brand standards are followed to provide great guest experience, associate satisfaction, quality assurance, and asset protection.

Education / Specialized Training/ Computer Skills:

Kirkwood Community College – Cedar Rapids, IA

Associate of Arts degree – received

Serv Safe Certified

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