Qa Analyst Customer Service

Saundra Y. McBride *** Bonnell Memphis, Tn. *****

901-***-**** ********@*****.***

Objective: To obtain a position with a company that will allow my organizational abilities, employee relation skills and past work experience to be utilized to best benefit the company. To make a substantial contribution to the continued operation and growth of an organization.

Leadership Profile:

Highly motivated with a strong desire to satisfy the customer.

Extensive experience and success in team-based motivation, stemming from strong interpersonal and leadership abilities.

An experienced and energetic training professional with strong team leadership, communication and management skills

Experience:

2017-2018 Health Care Hostess Tenant Services (St. Francis Hospital)

2015-2016 Customer Service Administrator CTDI Inc.

Provided daily response to customers request for cellular devices.

Documented information on Excel spreadsheet for all inbound/outbound orders.

Provided resolutions for delayed shipments of cellular devices and accessories.

2010-2014 RMA Coordinator – Inbound/Outbound Truck Coordinator Jabil Global Services, Inc.

Process Customer and Vendor RMAs

Maintain RMA inventory in such a manner as to allow efficient identification and retrieval of RMA parts.

Assure that all RMAs have been sent and received in a timely manner.

Create the POs for shipment.

Contact vendors/manufacturers to receive RMA authorization.

Perform cycle counts when required.

Receive and log in incoming material.

Document work and keep records on a spreadsheet.

Proficient with Xelus, Excel, Word, WMS, WMX

Coordinates with multiple carriers to schedule all inbound/outbound material for facilities.

Daily communication throughout facilities with managers and supervisors to avoid a negative scheduling impact and ensure deadlines are met

Organize and conduct investigations for missing or lost material

2006-2009Administrative Order Management Jabil Global Services, Inc

Provided daily response to HP customers request

Extensive communication with HP management

Problem-solving and timely resolutions for misdeliverys, mishipments, wrong part shipments, defective products and other various issues

Run daily reports that are beneficial to the business unit

Worked daily in SAP, Newton, Repair and Returns and Warehouse Management systems

Assisted in all areas of the business unit to backfill employees in receiving, shipping and inventory control

Departments

1997-2005Lock Box Operator First Tennessee Bank

Keyed Fed-Ex air bills

Processed and balanced all daily monetary transactions

New loan setup, loan document processing

Shipping/Receiving of mortgage notes, document deficiency review

Follow-up and quality control

Qualification highlight: Microsoft Word, Excel, Outlook, PowerPoint, Detailed Reporting, Public Speaking, Writing &Editing, Strategic Planning, Research &Analysis, Type 80 wpm. Multiple system usage including: Repair & Returns, SAP, WMX, LUW, and Newton, Trax, and Fed Ex & UPS Power ship

Education: 1989 Southside High School

Classes: Microsoft Outlook Advanced (2006)

Email Etiquette (2006)

Microsoft Word Advanced (2007)

Public Speaking (2007)

Microsoft Excel (2008)

Microsoft PowerPoint (2009)

Grammar Skills (2009)

Effective Communication (2010)

Management Skills for First Time Supervisors (2010)

Communicating with Tact and Skill (2010)

Professional References

Tiffany Mason

Title: Food and Nutrition Supervisor

Relationship: Supervisor

Contact: (w) 901-***-****

Lorraine Suggs

Title: QA Analyst

Relationship: Manager

Contact: (w) 901-***-****

Rosalind Frazier

Title: Payroll Coordinator

Relationship: Supervisor

Contact: (w) 901-***-****

Kiawasha Williams

Title: Accountant

Relationship: Manager

Contact: (w) 357-7150

Documented data for patients food and nutrition

Prepared trays for patients

Performed any necessary duties to assist the team

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