Jasmine Renée Robinson

*** ******** ***** *****

Summerville, SC 29485

843-***-****

adrt81@r.postjobfree.com

Objective

Seeking a challenging position that utilizes my skills and experiences with a well-established company, where my skills are implemented and enhanced.

Education

Wando High School August 2003 – June 2007

High School Diploma

Experience

Medical University of South Carolina

Referral Management Specialist II November 2020 – Present

Reports to the Patient Access Scheduling Supervisor.

Serves as the initial point of contact for individuals and referring physicians seeking access

and referral information for medical care at MUSC.

Monitoring heave volume email box for department.

Auditing calls and providing coaching to team.

Managing support chat in teams

Facilitates the referral process and schedules appointments for multiple specialties and

primary care physicians in a call center environment utilizing an automated scheduling

system.

Triages patient calls according to established algorithms, answers questions, resolves issues

and refers to appropriate clinical teams for clinical issues as appropriate.

Managing call queues and call volume and ensuring team is in proper aux.

Performs quality data collection of accurate information including demographic, physician,

insurance, employment, next of kin, emergency contacts and other miscellaneous information

needed to complete the patient's information.

Performs activities to ensure effective operations of the clinics, while enhancing the revenue

cycle and providing the highest level of customer service.

Delivering exceptional customer service

Roper St. Francis Physician Partners

MD Receptionist/Call Center Operator November 2018 – November 2020

Maintaining accurate on-call scheduling for all RSFPP physicians

serve as primary point of contact for RSFPP physician practices during off-hours (including contacting on-call physicians when protocol requires)

Acceptance of payment for new patients and class/event registrations

Chatting with patients via online chat to schedule appointments, confirm appointments and send messages to providers

Providing accurate and efficient telehealth services including, but not limited to: general information, provider referral, class registration and client assistance to patients or health plan members

Training new hires

Conduct peer interviews

Delivering exceptional customer service

Carolina Dermatology

Front Office Administrator March 2017 – November 2018

Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.

Entering billing codes for visits and surgeries

Processing insurance denials

Coordinating travel arrangements for providers

Scheduling patients for surgery as well as completing pre-certifications for coordinating surgeries

Pulling patient charts for lab results

Transcribing physician’s dictations and sending it to referring physician/provider

Greet and check-in patients, and collect personal, medical, and insurance information.

Answering heavy switchboard

Schedule, reschedule, and verify patient appointments

Collect patient co-pays and past due balances

Typing providers dictations and sending letters to proper destination

Selling and suggesting cosmetic products based on patients’ needs

Various clerical duties

Roper St. Francis Physician Partners

MD Receptionist August 2015 – February 2017

Greet and check-in patients, and collect personal, medical, and insurance information.

Schedule, reschedule, and verify patient appointments; schedule diagnostic hospital testing.

Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.

Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms.

Coordinate with providers schedule and hospital scheduling to schedule hand surgeries.

Collect patient co-pays and past due balances

Maintain and balance a cash drawer and prepare daily deposits.

Various clerical duties

Skills

American Red Cross Healthcare Provider (BLS), Certified Freelance Makeup Artist

3+ years of banking experience, 15+ years of exceptional customer service experience

Quick learner, detail oriented, interpersonal skills, written and verbal communication abilities, outstanding organizational skills, proficient customer service skills, data entry, medical terminology, exceptional skills in handling confidential information, as well as mastery in all Microsoft Office programs

References

Available upon request

Contact this candidate