Business Analyst Scrum Master

POOJA adrt1e@r.postjobfree.com NJ

PROFILE SUMMARY

Certified Salesforce Administrator and Agile - Scrum Master with 5 years of business analysis and project management experience in an IT environment, working with business stakeholders and IT development staff.

Contributed to all phases of SDLC methodologies (Waterfall, Hybrid - Waterfall transition to Agile, SCRUM) with best practices and good understanding of principles.

Certified Scrum Master with expertise in scrum artifacts (User Stories, Sprint Backlog, Burn Down Chart) and scrum ceremonies (Sprint Planning, Sprint Review, Sprint Retrospective meetings).

Expertise in preparing Functional Requirement Documents (FRDs) and Use Case Documents (UCDs), BRD Documentation, production support, Disaster Recovery testing and Quality Assessment.

Adept in identifying intricate business rules and processes by building Transaction Flow Diagram, Context Data Flow Diagram, UML Diagrams, ERDs, and Prototypes to aid respective working teams. Proficient in creating Wireframes and mockups using MS Visio.

Thorough participation in Project Initiation with proficiency in conducting Gap Analysis, Feasibility Studies, providing Cost Benefit-Analysis reports and developing Business Cases to deliver various business solutions

Experience in conducting JAD sessions, Project Meetings, User Trainings, Reviews, Walkthroughs.

Experience in quality assurance in performing various kinds of testing such as Functional testing, System testing, Black Box testing, User Acceptance Testing (UAT), Disaster Recovery Testing. Involved in various stages of the Defect Life Cycle during application development.

Valuable experience in Defect Tracking Lifecycle Management – logging defects, tracking issues, prioritizing defects, and generating summary reports for project monitoring the testing phase, using QC (Quality Center), JIRA.

Created Requirement Traceability Matrix’s for managing the scope of the project/requirements.

Built SQL queries for client reporting, data analysis, data mapping, and data validation.

Experience in production support/customer service to stakeholders’ post-production. Managing multiple projects effectively. Proficient in creating user manuals and organizing user-training sessions.

Strong written and verbal communication. Highly effective and strong people and organizational skills.

KEY SKILLS

Certifications

Certified Scrum Master

Salesforce Certified Administrator (SP20) ADM-201

Educational Qualifications:

Master’s in Business Administration, Institute of Management and Technology, India (2011).

Methodologies

Waterfall, Hybrid (Waterfall transition to Agile), Agile- Scrum

Salesforce.com

Sales Cloud, Service Cloud, Community, Marketing Cloud, App Exchange, Data Loader/Data Import Wizard

Operating Systems

Windows, Unix

RDBMS

SQL, MySQL, Oracle, DB2, Postgresql

Business Modeling Tools

MS Visio, Adobe XD, Draw.io, Snagit, MS Office Suite, Figma

Testing / Defect tracking tools

JIRA, QC Quality Center

Others

SQL, Mainframe, HTML, XML, UML, Confluence, Excel, Datawarehouse

PROFESSIONAL EXPERIENCE

System Business Analyst Trenton, NJ

PrimeSoft Inc 05/2016 – 12/2019

The scope of this project was to develop a generic interface between CCIS and private County JMS which would update CCIS in real time utilizing Web Services technology.

Responsibilities:

●Produced high level and detailed business requirements for developers and stakeholders.

●Created mapping requirements specifications for both inbound and outbound messages.

●Demonstrate detailed understanding of Web Service integration and program interfaces.

●Organized direct status calls and provide regular updates to the stakeholders, and thereafter providing customer feedback to the development team.

●Provide continuous post live consultation and support to stakeholders to ensure technical specifications meet their requirements.

●Conducted end to end testing with business partners via different API client applications.

●Performed troubleshooting, analysis, problem solving, exception handling, and re-processing as necessary to ensure reliable operations.

●Created questionnaire & interviewed business users to gather & analyze business requirements and translated requirements into functional specifications, documented BRD & FSD

●Executed SQL queries for data reconciliation, data validation, back-end testing.

●Acted as liaison between business users and development team to manage team communication, resolve project discrepancies, and coordinate resources

●Lead & organized several JAD sessions with QAs, Developers, and business users to analyze & verify the system functions against business requirements for completeness & feasibility

●Basic triage skills like validating XML data and ensuring if the input data is as per the WSDL standards.

●Communicate client business requirements by constructing easy to understand data and process models.

●Interacted with the external users to understand their report requirements and worked with the technical team to get the work delivered on time.

●Conducted various levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.

●Created test plans, test scripts, User Guides, Application Handbooks to understand system functionality.

●Proficient in MS Word and MS Excel. Utilized the Vlookup functionality of Excel extensively for data reconciliation and report generation.

●Excellent written and verbal communication skills with experience in making presentations for the end user using MS Powerpoint.

Business Analyst Trenton, NJ

PrimeSoft Inc 08/2015– 04/2016

The scope of this project was to integrate the PTM application with the new Order Module application which is a centralized repository of all the orders pertinent to a defendant. Another scope of this project was to make the required changes in PTM to enhance its existing functionality to accommodate the new functionalities provided by Order Module.

Responsibilities:

●Executed Gap Analysis to analyze current and future requirements, identified the gaps and mapped the transition.

●Worked with the developers and testers to assure specifications are understood and followed.

●Understood business requirements and translated them into functional specifications and taking the high-level requirements into a greater level of detail.

●Worked to prepare master test plan, test strategy, test cases, and test scripts to perform functional, integration, performance testing.

●Logged valid defects and reported in QC to track and analyze performance of proposed systems.

●Troubleshoot the issues encountered during testing and followed up with the various teams to get the issue resolved.

●Documented release notes for each new release, providing the users with a list of new release functionalities.

●Used QC to manage project and for task tracking purpose.

System Business Analyst Trenton, NJ

PrimeSoft Inc 07/2014 – 07/2015

Pretrial Monitoring is a web-based application. The scope of this project was to enhance the existing application by providing the users with some more data capturing screens to execute no-bail bench warrant for defendants’ who violated their electronic monitoring condition(s).

Responsibilities:

●Implemented the Project using AGILE Methodology.

●Followed Business process improvement (BPI) approach to optimize the legacy system to achieve more efficient results.

●Interacted with users to gather and analyze requirements in the form of epics and user stories.

●Coordinated with the Product Owner to prioritize the Product Backlog and participated actively in Sprint Planning, Sprint Review and Sprint Retrospective meetings.

●Utilized MS Visio to construct various Screen Mock-ups as per business requirements working closely with subject matter experts and technical lead.

●UAT was done to ensure the usability of the users is good enough. Also trained the users to use this new application.

●Worked on designing new GUI taking inputs from the stakeholders.

●Created UI mockups based on user requirements to accommodate the new Pretrial EM screens.

●Worked to prepare master test plan, test strategy, test cases, and test scripts to perform functional testing, black-box testing, GUI testing, system testing, performance testing, stress testing, sanity testing, regression testing, and supported user acceptance testing (UAT).

●Participated in integration testing to validate data is flowing correctly to the downstream systems.

●Involved in the Defect Review Process to ease the friction between the various teams.

●Worked with release engineering team to get software release on time.

●Performed monthly sprint review meetings to analyze the last release discussing achievements and disappointments to ensure quality and accuracy in upcoming releases and generate status reports.

●Coordinated and executed live user training sessions and created training documentations for the same.

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