Brenda Ricks

***Rosenwald Street

Community Circle 4-6

Hollandale, MS. 38748

662-***-****

adrt0z@r.postjobfree.com

Objective: To obtain gainful employment and ensure stability.

Experience:

Bloom/Advise Insurance Agency- April 2021/April 2022

-Patient Engagement Team, help patients with their Medicare. Inbound/Outbound calls, helping patients set up doctors’ appointments, as well as set them up to talk with a License Advisor. High productive with great multitasking sills. High volume call center 100-150 calls a day. Microsoft word, excel, spread sheet. Love to work both independently and as part of a team.

Hollandale school district- September 2018/March 2020

-Independent worker (substitute teacher, and secretary) Inbound/Outbound calls, and teaching children. Call center environment, Microsoft word, printing, scanning, taking notes, and typing.

Double Quick- February 2018/ August 2018 -Cashier/Clerk…

Help customers with items in the store; along with helping them with any problems or concerns they might have with the store.

Leisa’s Ricks Tax Service-February 2014/May 2016

Seasonal job included handling customers paperwork and help customers fill out their tax forms. Making inbound/outbounds calls to customers concerning their taxes. Great communication skills, active learning required, and problem solving.

Education: Anguilla High School: Anguilla, MS 38721

High School Diploma: May 1988

Skills

Great Communication Skills

Positive Language Skills

Empathy

Consistency

Computer Skills

Effective Listening

Good at expedite prompt resolution and always looking for ways to improve my work.

References: Katrina Barney-Mays

Director, Visions of Sunshine Adult Daycare

Hollandale, Ms 38748

W: 662-***-**** C: 662-***-****

Mrs. Yvonne Venson

Head Secretary at Sanders Elementary

Hollandale, MS 38751

662-***-****

Tabitha Williams

General Education Instructor for Early Head Start

P: 662-***-****