Roxane Anderson

**-*** ******* ****

Kaneohe, HI 96744

Email: adrsz3@r.postjobfree.com

Phone: 661-***-****

MOVE BACK TO OAHU

IN JULY 2022

AVAILABLE NOW

HIGHLIGHTS

§ 27+ YRS OF CUSTOMER SERVICE LOYALTY

§ HIGHLY MOTIVATED/SEEKS CHALLENGES

§ EXPERIENCED IN EVENT PLANNING

§ EXCELLENT LEADERSHIP SKILLS

§ WORKS WELL UNDER PRESSURE

§ RESULTS ORIENTATED

Your customer doesn’t care how much you

know until they know how much you care.

-Damon Richards

PROFESSIONAL REFERENCES

Gregg Anglebrant, Captain Trader Joe’s 708-***-**** / 773-***-**** Ray Brown, Mate Trader Joe’s 708-***-**** / 630-***-**** Randall Stephens, RVP Trader Joe’s 626-***-****

Kelsey Barerria, RVP Trader Joe’s 801-***-****

PROFFESIONAL SUMMARY

Enthusiastic individual passionate about leadership and personal development. Engaging with customers and committed to our brand and success of the business. Has high standards of integrity, strong work ethic with a sense of urgency and strives to be a positive energy for fellow crew members and customers.

WORK EXPERIENCE

• Team leader who works under fast paced and labor-intensive dead-lines

• Works standing and walking throughout shift

• Leads by examples, extremely hands-on

• Mentors, provides clear directions and expectations to crew members

• Ability to nurture & maintain a great crew while providing a fun environment

• Leads team “Huddles” develops important key huddle debriefs for team

• Educates self and crew about products in each section of store

• Communicates with Store Captain by written & face to face discussions

• Managed a store with 90+ crew members

• Responsible for scheduling employees, resolving conflicts

• Easily moves between teams based on functional needs

• Open & closed store while managing crew & service workers

• Reviews orders to ensure accuracy and timely deliveries

• Experienced in writing orders for every department

• Executed overnight renovations and overseeing crew

• Efficiently unloaded trucks & operates forklift and electric pull jack

• Lead on inventory audit team

• Operates cash register, respectful of customer’s time, makes and receives deposits

• Prepares store for customers, orders sufficient product, stocks shelves

• Go to Mate for event planning and execution of store parties

• Managed event budgets & ensured all events completed on timeline within budget

• Run demo programs – safety certified

• Coordinated Crew Tastings, excellent feedback on product knowledge

• Planned, built and executed merchandising displays, including art work

• Managed floral section for 10+ years

• Community Donations organizer

• Maintained and organized presentable merchandise for customer satisfaction

• Resolved customer issues with customer satisfaction outcome

• Engaged customers about products to give customers a WOW experience PAST WORK EXPERIENCE

2003–2022 Trader Joe’s –Crew member, Merchant & Mate 2000–2003 Managed Sprint Kiosks at Costco’s

1999–2001 Macy’s -visual merchandising

1995–1999 Safeway -clerk, cashier, Pharmacy

Customer Service Event Planning Skills Mgmt/Team Building