Two Children

Phone: +1-614-***-****

Email: adrsyt@r.postjobfree.com

SKILLS

-Administration Support

-Event organization

-Travel Management

-Human Resources Management

-Finances

-Procurement and Chain Supply

-Logistics

WORK

EXPERIENCES

October 2021 to present: DHL Supply Chain, Warehouse Associate, Groveport, OHIO

-responsible for carrying out an array of duties such as receiving and processing incoming stock and materials,

-picking and filling orders from stock, overseeing the packing and shipping of orders, and/or managing, retrieving, and organizing stock

March 2017 to August 2017: Society for AIDS in Africa, Admin & Finance Assistant, Accra Ghana

-Providing secretarial and administrative support to the Director for ICASA Event in Ivory Coast

-Attend and service staff meetings and take minutes and distribute after meetings along with any other relevant materials

-Organizing travel and accommodation for the organization’s staff and visitors.

-Establishing and maintaining filing systems as appropriate in agreement with line manager.

-General administration/clerical support including photocopying, mail-outs, stationery and equipment supplies and filing.

-Maintaining the overall standard of the office space including liaising with

cleaning services and keeping an equipment inventory of all capital, fixture and fittings.

September 2011 to February 2017: Vodafone GH – HR Analyst /Travel Consultant, Accra Ghana

-In charge of all employees related travel: local & international

-Liaising with Finance to ensure bookings are in line with budget

-Responsible for conference room bookings

-Perform audit on all hotels & airlines invoices

-Translator for NCBC for all the French Accounts

-Introductory letters to the bank (loan, opening of account, etc)

-Invitation Letters

-Visa Letters for employees

-Letter to passport/ immigration office

-Recommendation letters

-Leave planner administrator

-Process Travel Expense Claims (TEC) and payments to travelers ensuring claims are eligible for reimbursement and all appropriate supporting documents are provided and are in good order.

-Inform personnel and other official travelers, travel provisions and entitlements, supporting personnel in the preparation of Note to Files (NTF) as and when

required.

-Process requests for visas for all travelers and coordinate with Travel Agent and/or national missions to ensure timely processing of visas. Ensure visa support letters on the established templates and register them.

March 2009 to February 2011: Antrak Air - Passenger Handling Supervisor & Customer Service Manager, Accra Ghana

-Supervise all activities at the counter.

-Briefing Head of Commercial on problems and measures at the airport

-Liaising with captains/dispatcher to facilitate on-time departures.

-Handling of complains and writing monthly reports.

-Maintain an accurate and complete filing system for all travel arrangements in line with internal policy and procedures.

-Prepare periodic (weekly, monthly, quarterly and annual) reports as well as ad- hoc reports in the assigned functional areas, particularly on travel and general administration

-Maintain a record of exceptional cases in the assigned functions and include details of these cases in appropriate reports

January 2006- to January 2009: Emirates Airlines, Senior Sales Support Assistant and Customer Services Care, Abidjan- Ivory Coast

-Back up in the Sales and Reservation Department

-Responsible for the Manager’s daily schedule and portfolio

-In Charge of Reception and Issuing of Visas for Dubai

-Managed all The Office Filling and stock control

-Managing the correspondence between the sales team and their clients

-Monitoring customer accounts

-Providing data and reports to help the sales team

-Keeping track of sales targets

-Answering phone calls

-Scheduling diaries

2003-2005: SN Brussels Airlines (Ex Sabena), Personal Assistant to the Manager, Abidjan – Ivory Coast

-Back up for the reservation department

-Consular liaison to the Belgium Embassy and Customer Care support

-acting as a first point of contact: dealing with correspondence and phone calls

-managing diaries and organizing meetings and appointments, often controlling access to the manager/executive

-booking and arranging travel, transport and accommodation

-organizing events and conferences

-reminding the manager/executive of important tasks and deadlines

-typing, compiling and preparing reports, presentations and correspondence

-managing databases and filing systems

-implementing and maintaining procedures/administrative systems

-liaising with staff, suppliers and clients

-collating and filing expenses

-miscellaneous tasks to support their manager, which will vary according to the sector and to the manager’s remit, eg completing some corporate governance reporting

2002 – 2003: Royal Dutch Airlines (KLM), Personal Assistant to the Manager, Abidjan- Ivory Coast

-Back Up for the Call Centre Reservations

-Assistant to the Sales department

-Consular implication and Customer Care

-acting as a first point of contact: dealing with correspondence and phone calls

-managing diaries and organizing meetings and appointments, often controlling access to the manager/executive

-booking and arranging travel, transport and accommodation

-reminding the manager/executive of important tasks and deadlines

-typing, compiling and preparing reports, presentations and correspondence

-managing databases and filing systems

-implementing and maintaining procedures/administrative systems

-liaising with staff, suppliers and clients

1999- 2002: Sales Agent – Dulles Airport (Virginia), United Airlines (USA)

1998- 1999: Assistant Trainee 3100 Part-time (Maternity Section), Washington Adventist Hospital, USA

LANGUAGES

-English: speak, read, wright: Fluent

-French: speak, read, wright: Fluent

MISCELLANEOUS

-Computer: MS Office: Word, Excel, Access, Outlook and PowerPoint, and Adobe. Excellent Excel skills (setting up templates, simple charts, graphs and statistical manipulations),

-Amadeus

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