Director of Residential Services
Resume:
Sharon Zavala Stucky
*************@*****.***
EXPERIENCE
JULY 2021 – CURRENT
CLIENT SERVICES COORDINATOR, MEALS ON WHEELS
Process Client Registration
Coordinate Congregate Meal Orders and Reports
Document and Maintain Data /Statistics for Outcome Measurements
Provide Exceptional Customer Service Skills
MAY 1990 - MAY 2021
DIRECTOR OF RESIDENTIAL SERVICES, South Suburban Council
Responsible for the overall Financial, Operational and Clinical Management
Program Development
Training of New Staff and Volunteers
Development of Policies and Procedures
Provide Exceptional Customer Service Skills
Case Management
EDUCATION
MAY 2004
BACHELOR OF SCIENCE, HOSPITALITY MANAGEMENT, PURDUE UNIVERSITY CALUMET
May 2017
MASTER GARDNER CERTIFICATE
SKILLS
Highly organized and detailed oriented
Computer: Microsoft Word, Excel, Publisher, and Power Point
Conflict Management
Strong verbal and written communication skills
Ability to maintain a calm, compassionate professional demeanor under pressure.
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