Medical Billing Customer Service
Resume:
Ms. Brenda Beavers
Atlanta Georgia
PROFESSIONAL SUMMARY:
adrsxe@r.postjobfree.com
A highly dependable professional, seeking a position that will utilize my various years of customer service, accounting, collection and billing, and administrative skills and knowledge for the growth and success of the company. Broadly experienced in financial services and customer care management across banking, insurance, healthcare and telecommunications industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit & collection, financial planning & reporting, and risk management. Proven ability to drive business growth and improve workflow efficiencies while maintaining the highest standards in customer service and adherence . SKILLS:
Accustomed with patient’s medical record, such as the transcription of the doctor’s notes, ordered laboratory tests, requested imaging studies.
Familiar with Medical Coding guidelines and coding techniques CPT®, HCPCS Level II and ICD 9 CM Proficient in physician coding, inpatient hospital coding, outpatient coding, and facility coding. Strong knowledge of Anatomy & Physiology, Advanced Medical Terminology, Psychology, and Pharmacology.
Able to 35+ wpm and 350+ dpm.
Effective communication and interpersonal skills.
Skilled in analyzing, verifying and interpreting financial statements Sound knowledge of mathematical concepts with strong administration and management skills Possess good leadership skills with an ability to work in a fast paced working environment Proficient in major computer applications like Microsoft Word, Excel and PowerPoint and the Internet
RELEVANT EXPERIENCE:
CREDIT & COLLECTION / Handled a high influx of in bound calls pertaining to the reconciliation and collection of delinquent accounts, either directly or Through appropriate channels including Payment Inquiry and Reconciliation & Control units.
Provided quality customer service regarding collection issues in an effort to resolve client account delinquencies and discrepancies in a timely manner. Prevented impending loss and increasing profitability through negotiation and enforcement of scheduled collection campaigns, consistently achieving a 70% recovery rate of billing cycle. Compiled and analyzed data for monthly management reports to measure portfolio performance. Managed the acquisition of revenue/expense data for monthly Product Profitability, Financial Review, Flash Variance, and Product Analysis Reports.
Ranked within the top 10% of First Card Services' agents assigned to 30 day collection activity. Housekeeping Supervisor
Supervise over 35 Employees for housekeeping Department turn down clean rooms /Lobby Attendance and also Bookkeeping have Meetings and Etc
Medical Billing And Coding / Medical Records Supervisor Coded inpatient, outpatient, observation, emergency room (trauma registry), and diagnostic ancillary services.
Abstracted medical records with ICD 9 CM, CPT, and DRG coding. Communicate with physicians and other health care professionals to clarify diagnoses. Reviewed charts for correct admit/discharge dates and entered proper surgery dates.Ok Ensure insurance forms are completed and signed, and that all necessary information is input into the computer database.
Processed payments, made deposits, and performed general office duties. WORK EXPERIENCE:
Collections Manager Collect Tech Systems West Palm Beach, FL 02/2014– 05/2020 Medical Billing & Coding – St. Mary’s Medical Center West Palm Beach, FL 09/2009– 02/2013 Credit Specialist – GE Capital Credit Riviera Beach, FL 06/2001– 10/2008
● Housekeeping Supervisor - Sunbelt for the World Congress Palm Beach Florida. Secure office and Lobby Area make sure that everything was the way it's supposed to be and Bar Area 05/2002-11/2007
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