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Christina DeLuna
KEMPNER, TX 76539
*********.********@*****.***
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities.
Experience
SEPTEMBER 2021 - JULY 2022
ADT Security Services, Kempner, TX - Inbound Customer Service Agent- Remote Agent
●Actively listen to customers and identify their inquiries.
●Create work orders for customers experiencing equipment issues.
●Navigate through multiple computer applications for issue resolutions.
OCTOBER 2017 - AUGUST 2021
Sykes Enterprises, Killeen, TX - Remote Customer Service Agent- Work From Home Agent
●Listen to customers and identify their inquiries.
●Perform geographical location spotting and data entry,
●Navigate through a PC and multiple computer applications.
JUNE 2017 - SEPTEMBER 2017
Kirsten & Associates, Killeen, TX- Customer Service Professional
●Respond to emergency roadside assistance requests.
●Perform geographical location spotting and data entry,
●Navigate through a P.C and multiple computer applications.
●Provide an extremely high level of customer service in a professional environment.
JANUARY 2015 - JULY 2016
Four Seasons Resorts Lanai, Lanai City, HI - PBX Resort Operator
● Answer the phone and direct calls, pages, radio requests and faxes.
● Handle all guest interactions with the highest level of hospitality and professionalism, accommodate special requests whenever possible; resolve customer complaints and assist customers in all inquiries.
●Responsible for all radio communications between engineering, security, ERT and MOD in non-emergency and emergency situations.
JULY 2011 - SEPTEMBER 2011
Presidium, Killeen, TX- Customer Service Professional-Financial Aid
●Resolved end user inquiries by utilizing multiple technologies including telephony, chat and web based inquiries.
●Searched and navigated the knowledge base to identify appropriate resolutions for client issues.
●Escalated unique issues or inaccurate information contained in knowledge base to the immediate supervisor for resolution
●Participated in internal training programs to expand knowledge and support multiple clients.
APRIL 2010 - SEPTEMBER 2010
Aegis, Killeen, TX- Customer Service Professional-Sales
●Help customers get quick and efficient support and provide them with solutions based on your knowledge of Sallie Mae products and services.
●Answer general questions to the complexity of educating customers on how to successfully transition into repayment of their loans and ways that we can provide assistance.
●Execute call flow strategies and leverage good judgment to assist customers with payments, repayment options, and take ownership of and research situations regarding their loans.
●Collaborate with others by working together in small teams focused on key performance metrics.
JANUARY 2007 - MARCH 2010
Texas Medicaid & Healthcare Partnership, Austin, TX- Customer Care Assistant
●Responsible for checking client medical eligibility, researching claims status and assisting with claim guidelines in accordance with State Medicaid guidelines.
●Answer general questions to the complexity of educating customers on how to enroll as a State Medicaid Provider.
●Execute call flow strategies and leverage good judgment to assist customers with updated Medicaid memos, claim submission options, and take ownership of and research claim status and general questions.
Education
Killeen High School, Killeen, TX- Diploma
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